2-5 Postal Service Policies

2-5.1 Customer Privacy Policy

The Postal Service customer privacy policy provides privacy protections for all of its customers, appropriately tailored for each customer segment (consumers and businesses). The policy applies to customer information collected via all channels, including hard copy forms, call centers, e–mail, and usps.com. The policy also includes specific notice and limitations regarding Web analysis tools used on usps.com. A full statement of the customer privacy policy is available via a link on usps.com, in the footer on each page, or by contacting the CPO at the address in section 1-4.2.4. The Postal Service has also published Privacy Act systems of records for customer information it collects and maintains. These systems of records are contained in the Appendix. Procedures relating to privacy are described in chapter 3.

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