Service disruption alerts




Last updated Oct. 17, 2017, 5 p.m. ET

Puerto Rico

A message from the Postal Service to families and friends of our Puerto Rico and Virgin Islands postal customers:

We want to assure you that we are making every possible effort to connect our customers in the Caribbean with their mail. We are doing everything we can, using every possible means available to us, to get your valuable mail to your loved ones, friends and business partners in Puerto Rico and the Virgin Islands.

Just like our neighbors and customers across the Caribbean, our post offices on the islands are experiencing a lack of stable Internet service and disruptions to phone services. That means our traditional mail tracking options into and out of Puerto Rico and the U.S. Virgin Islands are still not widely available. And that means we are unable to provide our normal levels of package tracking to these destinations. However, we continue to upload real-time scan data as quickly as our access to cellular services is restored.

In addition, extra demand for flights into the Caribbean have resulted in some disruptions to mail transportation by air. To offset this, the Postal Service is now sending additional quantities of mail by cargo ships to Puerto Rico and the U.S. Virgin Islands and processing it as quickly as we receive it on the islands. We know this means it may take a little longer for the mail to arrive. And without our usual levels of electronic tracking, we understand you may be concerned about delayed tracking information.

We want you to feel confident about what you send and to assure you that the mail is secure and is moving. We know how important your mail is. And we are doing everything possible to get that mail to your family and friends on the islands as quickly and safely as we can.

 


 

The San Juan P&DC and Catano DMDU Annex are now accepting FAST appointments.

DDU drops are being accepted in all offices open for retail, mail pickup and mail delivery.

USPS is accepting Priority Mail Express for all ZIP Code ranges, 006-009. Priority Mail Express has a two-day service standard with no service guarantee.

The suspension of the shipment of LIVE animals to Puerto Rico and Virgin Islands (SCFs 006-009) remains in place.

All incoming mail service is available in Puerto Rico and the Virgin Islands. Customers can receive mail by picking it up at Post Offices or by delivery.

All offices are open in Puerto Rico for retail services and mail pickup and delivery during regular hours, with the exceptions of those listed below:

Office ZIP  Hours
Arecibo 00612   9 a.m.-5 p.m.
Caguas 00725 9 a.m.-5 p.m.
Canovanas 00729 9 a.m.-5 p.m.
Carolina 00983 9 a.m.-5 p.m.
MOWS 00936 9 a.m.-5 p.m.
Plaza Las Americas, 00918 9 a.m.-5 p.m.
Ponce      00731 9 a.m.-5 p.m.

Customers served by offices in the left column should pick up their mail at the hours listed for the alternate pickup location in the right column.

Office ZIP Pickup  ZIP   Hours 
Aguada       00602     Rincon 00677 8 a.m.-3:45 p.m.
Arecibo Pueblo 00612 Arecibo MPO` 00612  9 a.m.-5 p.m.
Arecibo Cotto  00612 Arecibo MPO 00612 9 a.m. 5 p.m.
Juncos        00777   Juncos Library   00777 9 a.m.-4:30 p.m.
Plaza Carolina 00985 Carolina MPO 00984 9 a.m.-5 p.m.
Punta Santiago  00741 Humaco   00791 8 a.m.-5 p.m.
Toa Alta    00953 Toa Baja Pueblo  00951 8 a.m.-4:30 p.m.

The following offices are open for PO Box mail, package pickup and delivery only.

Aguas Buenas 00703
Aguirre    00704
Arroyo    00714
Atocha  00733
Barranquitas     00794
Cabo Rojo   00623
Caguas N, Station  00725
Catano 00962
Ceiba 00735
Florida      00650
Hatillo   00659
Manati  00674
Marina       00681
Ramey       00603
Rincon     00677
San Juan AMF     00985
Toa Baja Pueblo 00949
Trujillo Alto    00976
Vega Baja     00693
Yabucoa  00767

Puerto Rico Islands:
The following office will be open for PO Box mail and package pickup 9 a.m.-4 p.m.

  • Culebra, 00775

The following office will be open for PO Box mail, package pickup and delivery from 8 a.m. – 4:30 p.m.

  • Vieques - 00765

Virgin Islands

A message from the Postal Service to families and friends of our Puerto Rico and Virgin Islands postal customers:

We want to assure you that we are making every possible effort to connect our customers in the Caribbean with their mail. We are doing everything we can, using every possible means available to us, to get your valuable mail to your loved ones, friends and business partners in Puerto Rico and the Virgin Islands.

Just like our neighbors and customers across the Caribbean, our post offices on the islands are experiencing a lack of stable Internet service and disruptions to phone services. That means our traditional mail tracking options into and out of Puerto Rico and the U.S. Virgin Islands are still not widely available. And that means we are unable to provide our normal levels of package tracking to these destinations. However, we continue to upload real-time scan data as quickly as our access to cellular services is restored.

In addition, extra demand for flights into the Caribbean have resulted in some disruptions to mail transportation by air. To offset this, the Postal Service is now sending additional quantities of mail by cargo ships to Puerto Rico and the U.S. Virgin Islands and processing it as quickly as we receive it on the islands. We know this means it may take a little longer for the mail to arrive. And without our usual levels of electronic tracking, we understand you may be concerned about delayed tracking information.

We want you to feel confident about what you send and to assure you that the mail is secure and is moving. We know how important your mail is. And we are doing everything possible to get that mail to your family and friends on the islands as quickly and safely as we can.

 


 

St. Thomas:

The following offices are open in St. Thomas for retail services, mail pickup and delivery.

  • Havensight, 00802, 9 a.m.-4:30 p.m.
  • Charlotte Amalie, 7:30 a.m.-5 p.m.

The following offices in St. Thomas are open for mail pickup and delivery from 7:30 a.m.-4:30 p.m.

  • East End /Tutu Mall, for addresses in ZIP Code 00805.
  • Emancipation Gardens. for addresses in ZIP Code 00802.

Customers served by the following office in the left column can pick up their mail at the hours listed for the alternate pickup location in the right column.

Location ZIP Pickup Location   ZIP Hours
Veterans Annex  00802    Charlotte Amalie   00801      7:30a.m.-5 p.m.

St. John:
The following office will be open for PO Box mail, package pickup and delivery from 7:30 a.m.-4 p.m.

  • Cruz Bay, 00830

St. Croix:
The following offices will be open in St Croix for, Retail services in addition to mail pickup and delivery.

  • Christiansted, 00820, 7:30 a.m.-5 p.m.
  • Downtown, 00820, 8:30 a.m.-4:30 p.m.
  • Kingshill, 00820, 7:30 a.m.-5 p.m.

The following offices will be open in St Croix for, PO Box mail and package pickup services.

  • Gallows Bay, 00820, 8 a.m.-4:30 p.m.
  • Sunny Isle, 00082, 7:30 a.m.-5 p.m.

Customers served by the following offices in the left column can pick up their mail at the hours listed as the alternate pickup location in the right column.

Location   ZIP Pickup Location  ZIP Hours of service
Frederiksted  00840 Kingshill 00850 7:30 a.m.-5 p.m.

California wildfires

San Francisco

San Francisco, Palo Alto, Los Altos, Daly City, Redwood, San Mateo, Sunnyvale and Santa Rosa areas

The Pacific Area and the San Francisco District report the following impacts to operations due to wildfires in the area:

The following offices have re-opened:

  • Redwood Valley, 95470, 993 E. School Way
  • Potter Valley – 95469, 10210 Main St., 95469-9900
  • Santa Rosa Annex – 95401, 95403, & 95407, 2850 McBride Ln., 95403-9991
  • Sonoma - 95476, 617 Broadway, Sonoma CA 95476-9998
  • Vineburg – 95433, 20579 8th St E., Vineburg, CA 95487-8800
  • Boyes Hot Springs – 95416, 18092 Sonoma Hwy, Boyes Hot Springs, CA 95416-8900
  • El Verano – 95433, 19050 Bay St., El Verano, CA 95433-9998

The following offices are closed and customer are being served through the Alternate Location identified below. The locations are:

  • Glen Ellen – 95442 and 95452, 13720 Arnold Dr., 95442-9321 Alternate location:  Petaluma Casa Grande PO, 94954, 1601 Corporate Cir., 94954-9991
  • Kenwood, 95452, 8930 Sonoma Hwy., 95452-8019. Alternate location, Petaluma Casa Grande PO, 94954, 1601 Corporate Cir., 94954-9991
  • Eldridge, 95431, 15000 Arnold Dr., 95431-8900. Alternate location, Petaluma Casa Grande PO, 94954, 1601 Corporate Cir., 94954-9991
  • Geyserville – 95441, 116 School House Ln., 95441-9998.   Alternate location, Healdsburg PO – 95448, 160 Foss Creek, 95448-9998

North Carolina

Seven Springs Post Office has re-opened as of October 17, 2017.

Tropical Storm Nate

Louisiana

All offices in Louisiana District have resumed normal operation.

Mississippi

Normal operations have resumed at postal facilities.

Alabama

Normal operations have resumed at postal facilities.

Gulf Atlantic

All plants and offices in Pensacola, FL, have resumed regular operations.

Maine

Winthrop Post Office, 04364 — Retail and PO Box services have been relocated to Manchester Post Office, located at 31 Readfield Rd., 04351. The Winthrop Post Office is being rebuilt after a fire and is expected to reopen in fall 2018.

Rhode Island

Albion Post Office, 02802 — Retail operations have been relocated to the Manville Post Office, located at 30 Railroad St., Ste. 3, 02838. The Albion Post Office is being rebuilt after a fire.

Tropical Storm Irma

South Florida

Miami, Ft. Lauderdale, West Palm Beach and Florida Keys areas

The Postal Service is continuing the suspension of Priority Mail Express service and shipments of live animals in the following ZIP Codes until further notice: 33043, 33051, 33037, 33040, 33001 and 33042.

All offices in South Florida have resumed normal operations with the exception of the offices listed below.

The following office is offering limited delivery and retail services:

  • North Miami Beach, 16400 W. Dixie Highway, 33160-9998.

The following offices will be providing retail services at a mobile retail unit staged on site at the facility and PO Box customers can pick up mail. There are no delivery services:

  • Coral Springs, Coral Reef, 6295 W. Sample Rd., 33067-9998.
  • Key Colony Beach, 600 W. Ocean Dr., 33051-9800.

The following offices will be providing retail services at a mobile retail unit staged on site at the facility. Delivery is being attempted where safe to do so:

  • Big Pine Key, 29959 Overseas Hwy., 33043-9998.
  • Marathon, 5171 Overseas Hwy., 33050-9998.
  • Long Key, 68340 Overseas Hwy., 33001-9998.
  • Summerland Key, 24700 Overseas Hwy., 33042-9998.

Suncoast

Tampa, St. Petersburg, Orlando, Melbourne and Space Coast areas
The following offices have resumed normal operations as of Sept. 25:

  • Alva, 17301 Broadway St., 33920-9998.
  • Bushnell, 800 Main St., 33513-9997.
  • Center Hill, 89 E. Kings Hwy., 33514-9997.
  • Daytona, Holly Hill, 231 7th St., 32125-9998.
  • Melbourne Indialantic, 200 Palm Ave., 32903-9998.
  • Nobleton, 29095 Forbes St., 34661-9801.
  • Nocatee, 2509 SW County Road 760, 34268-9998.
  • Ochopee, 38000 Tamiami Trl. E., 34141-2003.
  • Ocklawaha, 13470 E. Highway 25, 32183-9998.
  • Ona, 5155 State Rd. 64 W., 33890-4762.
  • Orlando, Azalea Park, 501 N. Semoran Blvd., 32807-9998.
  • Seville, 120 County Road 305, 32190-9998.

All Post Offices, stations and branches have resumed normal operations with the exception of those listed below.

The following office is offering retail services. Delivery is being attempted where safe to do so:

  • Bonita Springs, 26150 Old 41 Rd., 34135-6632.

The following office is providing full delivery and limited retail services:

  • Orlando, Pine Hills, 811 Deauville Dr., 32808-9998 — PO Box mail can be picked up at the Orlando Hiawassee Branch at 3200 N. Hiawassee Rd., 32818-9998.

The following offices have limited retail services. Customers can pick up PO Box mail at a mobile retail unit:

  • Chokoloskee, 195 Smallwood Dr., 34138-9800.
  • Everglades City, 601 Collier Ave., 34139-9800.
  • Mobile unit located at 102 Copeland Ave. N., 34139.
  • Hours are Monday through Saturday, 10 a.m. to 3 p.m.

The following office is offering limited retail services at a mobile retail unit located on site. PO Box mail can be picked up at this location:

  • Goodland, 427 Papaya St., 34140-9800.

Hours are Monday through Saturday, 10 a.m. to 3 p.m.

Texas

Rio Grande

San Antonio, Corpus Christi, Brownsville, McAllen and Harlingen areas

The following office has resumed normal operations:

  • Skidmore, 122 E. Patricio St., 78389-9998.

Retail and delivery operations have been suspended at the following offices, with services being offered by an alternate location:

  • Aransas Pass, 634 S. Commercial St., 78336-9998 — Retail and PO Box operations have moved to Ingleside, 2230 State Highway 361, 78362-4139.
  • Austwell, 611 Vandenberge St., 77950-9800 — Retail and PO Box operations have moved to Tivoli, 211 W. Scott St., 77990-9998.
  • Bayside, 715 Third St., 78340-3019 — Alternate location for mail pickup is Gregory, 102 W. Fourth, 78359.
  • Fulton, 301 Cactus St., 78358-9800 — Alternate location for mail pickup is Ingleside, 2230 State Highway 361, 78362-4139.
  • Rockport, 1550 FM 2165, 78382-9998 — Allternate location for mail pickup is Ingleside, 2230 State Highway 361, 78362-4139.
  • Telferner, 319 FM 1686, 77988-9800 — Alternate location for mail pickup is Edna, 603 Rose, 77957.
  • Woodsboro, 501 First St., 78393-9998 — Alternate location for mail pickup is Refugio, 507 Osage, 78377.

Houston

All offices have resumed normal operations with the exception of offices listed below.

  • Bear Creek, 16015 Cairnway Dr., 77084-9998.
  • Bear Creek has relocated from Fleetwood.
  • Carriers have moved to a new location — 10795 Hammerly Blvd., Ste. 350, 77043-2309.
  • PO Box and retail operations have moved back to Bear Creek location, working from a mobile trailer.
  • Effective Sept. 27, carrier left notice packages and mail unable to be delivered to a residence because of inaccessibility will be available for pickup at the mobile trailer.

Retail and delivery operations are suspended at these offices with services being offered at an alternate location:

  • Deweyville, 680 Texas State Highway 272, 77614-0001 — All operations moved to Bridge City, 900 Texas Ave., 77611.
  • Glen Flora, 126 Bridge St., 77443-0177 — All operations moved to Wharton, 141 E. Milam St., 77488-9998.
  • Katy, Katy Finance, 5701 4th St., 77493-9998 — All operations moved to Katy, 20180 Park Row Dr., 77449-9998.
  • Mauriceville, 11424 Highway 12, 77626-0016 — All operations moved to Bridge City, 900 Texas Ave., 77611.
  • Nome, 2285 Highway 90, 77629-0010 — All operations moved to China, 305 N. Broadway St., 77613-0016.
  • Stowell, 3608 State Highway 124, 77661-0045 — All operations moved to Winnie, 324 Highway 124, 77665-0190.

Sept. 11, 2017, 3 p.m. ET

Dallas
All Priority Mail Express service for 3-digit ZIP Code 759 is suspended until Wednesday, Sept. 6.

The shipment of live animals destined for 3-digit ZIP Code 759 is suspended until further notice.

Arkansas

Rosie, 72571 — Office closed due to fire damage. Retail and PO Box operations have moved to Oil Trough, 209 Main St., 72564-9998. Hours are Monday through Friday, 8 a.m. to noon, and Saturday, 8 a.m. to 10 a.m.

Parthenon Post Office 72666 – The office was destroyed by a tornado. All operations have been relocated to Jasper Post Office, located at 412 W Court St., Jasper, AR 72641.

Oregon

Because of wildfires in the area, the following Post Offices are closed:

  • Bridal Veil, 97010 — Alternate location for services is Troutdale, 647 SW Cherry Park Rd., 97060-7060.
  • Cascade Locks, 97014 — Alternate location for services is Stevenson, 90 SW Russell Ave., Washington, 98648-9198.
  • Corbett, 97019 — Alternate location for services is Troutdale, 647 SW Cherry Park Rd., 97060-7060.

South Carolina

Nichols Post Office, 29581 — Due to damage caused by Hurricane Matthew, customers may pick up mail at the Loris Post Office, located at 3085 Broad St., 29569.



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