Last updated Sept. 21, 2018, 9 p.m. ET
Florence exits but flooding crisis remains
The remnants of Hurricane Florence, which made landfall as a hurricane last Friday in North Carolina, has left behind a wide path of destruction. Residents across the Carolinas continue to deal with historic flooding.
Our top priority is the safety of our customers and employees. Many Post Offices in the Carolinas still have suspended operations. Additionally, deliveries and other services have been affected.
For information about impacts in your area, refer to the USPS Service Alerts below. Under “Residential customers,” click on “Service disruption alerts.”
USPS Service Alerts provide information to consumers, small businesses and business mailers about postal facility service disruptions due to weather-related and other natural disasters or events.
Residential customers and small businesses can use this website to learn if mail is being delivered, or if their Post Offices are open. Business mailers get more detailed information about USPS mail processing facilities, and the operating status of delivery units.
- Service disruption alerts
- Delivery units not accepting drop shipments
- Mail Service Disruption Report
- USPS facilities status
- Mailer information
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Most mail services to Guatemala have been temporarily suspended. Until further notice, only Global Express Guaranteed (GXG) service is available. The suspension affects Priority Mail Express International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift and M-Bag items.
The Postal Service will return to sender already deposited items other than GXG addressed to Guatemala. For any returned item bearing a customs form, as well as any item shipped with Priority Mail Express International service, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.
For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may remail them with the existing postage once service to Guatemala has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”
(Originally posted 4/11/17. This service suspension currently remains in effect.)
India’s posts advises operations at Kochi International Airport are suspended until August 26 due to severe flooding in Kerala state. There are delays in mail processed and distributed through Kochi office of exchange. Mail will be temporarily re-routed through Delhi, Mumbai, Kolkata and Chennai offices of exchange. (posted 8/22/18)
Indonesia’s post advises an earthquake on Lombok Island damaged many post offices. There are delays in mail processing and delivery. Postcode areas affected include Mataram, 83000-83365, Selong 83600-83672 and Sumbawa Besar 84300-84381. (posted 8/6/18)
Italy’s post advises a bridge collapse Aug. 14 in Genoa has affected mail transportation, processing and delivery in some areas. Postcodes with direct impacts include 16149 and 16151. The bridge was on a main highway linking Italy with the southern coast of France and Spain. (posted 8/17/18)
Japan Post advises there are delays in domestic mail transportation and delivery in the Hokkaido region (postcode: 00・04-09) following an earthquake on Sept. 6. The post is making every effort to maintain operational performance for international services. (posted 9/10/2018)
The Postal Service has suspended mail service to Syria due to transportation issues.
The suspension affects Express Mail International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift and M-Bag shipments.Mail addressed to Syria will be returned to sender. The Postal Service appreciates regrets any inconvenience due to this temporary service suspension. (posted 3/13/13)
Mail service for international mail addressed to some localities in the Donetsk and Luhansk regions of Ukraine have been suspended. The specific localities and postal codes where service is suspended are listed on Ukranian postal operator Ukrposhta’s website at:
That website notes that international postal items to the listed localities may be sent as Poste Restante (General Delivery) to post offices in localities that are controlled by the Ukrainian government, and provides instructions for addressing the items.
Delivery services for international mail addressed to Crimea (postal codes in the range 95000–99999) are still suspended.
The temporary suspension affects Priority Mail Express International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift and M-Bag items.
USPS also can no longer accept Global Express Guaranteed shipments to certain cities in the Crimea, Donetsk and Luhansk regions in Ukraine. (posted 2/11/15)
- Shipping lithium batteries
U.S. Postal Service acceptance of international lithium battery shipments
The Postal Service is now allowing specific quantities of lithium batteries — when installed in the equipment they are intended to operate — to be sent to many international destinations, including Army Post Office (APO), Fleet Post Office (FPO) and Diplomatic Post Office (DPO) locations when permitted by the destination or host country.
The postal operators of Germany and Italy are not accepting packages containing lithium metal or lithium-ion batteries to German or Italian addresses. Postal employees will decline electronic items containing lithium batteries to addresses in those two countries. This does not apply to shipments to and from German or Italian APO, FPO or DPO locations.
Items that can be shipped include: cameras, video cameras, mobile/smart phones, Bluetooth headsets, laptop computers, shavers, portable DVD players, tablets, two-way radios, GPS devices and most other small electronic devices requiring lithium batteries. Items that can’t be shipped include lithium batteries not installed in the equipment they are intended to operate. In addition, when installed, they may noat exceed the quantity or limits defined in the IMM or DMM.
Domestic shipments of packages containing lithium batteries, and electronic devices containing lithium batteries aren’t affected.
Currently, U.S. customers aren’t permitted to take international and APO, FPO, DPO mail containing lithium batteries to Village Post Offices, contract postal units, commercial mail receiving agents or approved USPS shippers. For more information, click pe.usps.com.