USPS Service Alerts



Last updated Sept. 22, 2017, 4 p.m. ET

Hurricane Maria’s weekend course is uncertain. The 125 mph Category 3 storm dumped 20 inches of rain on the Turks and Caicos islands this morning. It is now heading toward the Bahamas. Forecasts by the National Hurricane Center currently show the storm moving between Bermuda and the U.S. coast. Maria could strengthen as it tracks northwest.

Jose has been downgraded to a tropical storm but is expected to affect the U.S. East Coast into the weekend. Coastal flooding is possible from Delaware to southern New England for the next few days.

All postal facilities on Puerto Rico and the Virgin Islands are still closed. As soon as it is safe to do so, USPS will re-open postal facilities on the islands.

USPS Service Alerts provide information to consumers, small businesses and business mailers about postal facility service disruptions due to weather-related and other natural disasters or events. Service alerts are done in near real time.

Residential customers and small businesses can use this website to learn if mail is being delivered, or if their Post Offices are open. Business mailers are provided more detailed information about USPS mail processing facilities, and the operating status of postal delivery units.

International mailers

Australia

Australia Post reports that strong winds have caused delays and cancellations of Australian domestic flights. This lead to delays in dispatching mail from New South Wales, which is impacting the entire outbound mail network. (posted 9/15/17)

Bahrain

The Kingdom of Bahrain has announced that it has suspended mail service with Qatar until further notice, effective June 14, 2017. (posted 7/17/17)

Caribbean (French territories)

France’s post advises that hurricanes Irma and Maria have impacted its operations in the following territories: Saint Martin (French part of the island), Saint Barthélemy, Guadeloupe and Martinique.

•   Saint Barthélemy — All addresses with postcode 97133: no postal services available until further notice.
•   Saint Martin (French part of the island) — All addresses with postcode 97150: no postal services available until further notice.
•   Guadeloupe — All other postcodes starting with 971: operations heavily impacted. Expect delays in delivery services in most areas. Flights are often canceled and/or dedicated to first aid response for the populations of Saint Martin and Saint Barthélemy.
•   Martinique — Postcodes starting with 972: postal services are available but flights to this destination are impacted. Expect delays and disruptions. (posted 9/20/17)

China

Chinese authorities in the southeastern province of Fujian have evacuated as many as 500,000 people prior to Typhoon Talim making landfall today. The Typhoon is forecast to strike several cities along central and northern sections of the Fujian coastline, including Fuzhou and Ningde.

Talim has already caused cancellations of many flights from China to Japan. Flights are expected to be resumed after Sept. 18. (posted 9/15/17)

Typhoon Hato struck Hong Kong and southern Guangdong, causing hundreds of flights at Hong Kong airport to be canceled. Heavy rains could cause serious flooding in some areas. Inbound and outbound operations of all legs have been heavily impacted. (posted 8/23/17)

The ninth BRICS summit is scheduled for Sept. 3-5 in Xiamen, Fujian province, in southeast China. Both inbound and outbound international postal traffic will face tighter security at XMN OE. Some restrictions on the number of flights will also be in place from Aug. 20 to Sept. 7. The number of passenger flights will be reduced by 50-60 percent, while all cargo flights will be suspended during this period. (posted 8/22/17)

Cuba

Due to transportation changes currently underway in Cuba, the Postal Service advises that customers may experience longer than usual delivery times for mail service to Cuba. The Postal Service is working to resolve these transportation issues as quickly as possible to restore normal service expectations for mail and packages to Cuba. (posted 3/14/17)

Dominican Republic

The Dominican Republic’s post advises that all postal services have been suspended in the wake of Hurricane Irma. (posted 9/7/2017)

Germany

Deutsche Post reports an outage in electronic data interchange (EDI) transmissions beginning at 9:30 a.m. on Sept. 19. The post says it is working to resolve this IT issue. Once the problem has been resolved, EDI message backlogs will be cleared as soon as possible. (posted 9/20/2017)

Guatemala

Most mail services to Guatemala have been temporarily suspended. Until further notice, only Global Express Guaranteed (GXG) service will still be available. The suspension affects Priority Mail Express International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift and M-Bag items.

The Postal Service will return to sender already deposited items other than GXG addressed to Guatemala. For any returned item bearing a customs form, as well as any item shipped with Priority Mail Express International service, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may remail them with the existing postage once service to Guatemala has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.” (posted 4/11/17)

Mexico

Mexico’s post advises that because of the earthquake that struck on Sept. 19, inbound and outbound postal operations are suspended until further notice at Mexico City International Airport, IMPC codes MXMEXD, MXMEXB and MXMEXE. (posted 9/20/17)

New Zealand

New Zealand Post reports a damaged fuel pipeline at Auckland Airport is forcing New Zealand oil companies to ration fuel supplies to all airlines, leading to the cancellation of some domestic and Trans-Tasman air operations. Also, some long-haul services are making extra stopovers to refuel outside Auckland. The operator of the pipeline, Refining New Zealand, has estimated it will take between 10 and 14 days to fix the pipeline. Outbound international mail is flowing with no current restrictions, but with some additional stopovers enroute. New Zealand Post recommends UPU members contact their airline partners relating to mail transit into Auckland. (posted 9/18/17)

New Zealand Post advises its electronic data interchange system was impacted by an IT system disruption, affecting messages sent after July 25. The post is working to clear the EDI message backlog. (posted 7/31/17)

Saint Maarten

Hurricane Irma has severely impacted operations at Saint Maarten since Wednesday, Sept.6, 2017.The hurricane has resulted in many flight cancellations, delays and road closures, and is leading to problems with mail transportation and inbound and outbound processing operations at Princess Juliana International Airport. (posted 9/18/17)

Syria

The Postal Service has suspended mail service to Syria due to transportation issues.

The suspension affects Express Mail International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift and M-Bag shipments.

Mail addressed to Syria will be returned to sender. The Postal Service appreciates regrets any inconvenience due to this temporary service suspension. (posted 3/13/13)
Thailand

Thailand Post advises heavy rains and flooding in parts of the country are causing delays in mail operations and transportation. Delivery delays are expected in the following postcode areas: 33xxx, 34xxx, 37xxx, 40xxx, 41xxx, 44xxx, 46xxx, 47xxx, 48xxx, 49xxx, 64xxx, 65xxx, 66xxx and 67xxx. (posted 8/2/17)

Ukraine

Mail service for international mail addressed to some localities in the Donetsk and Luhansk regions of Ukraine have been suspended. The specific localities and postal codes where service is suspended are listed on Ukranian postal operator Ukrposhta’s website at:

http://ukrposhta.ua/en/robota-ukrposhti-v-doneckij-ta-luganskij-oblastyax

That website notes that international postal items to the listed localities may be sent as Poste Restante (General Delivery) to post offices in localities that are controlled by the Ukrainian government, and provides instructions for addressing the items.

Delivery services for international mail addressed to Crimea (postal codes in the range 95000–99999) are still suspended.

The temporary suspension affects Priority Mail Express International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift and M-Bag items.

USPS also can no longer accept Global Express Guaranteed shipments to certain cities in the Crimea, Donetsk and Luhansk regions in Ukraine. (posted 2/11/15)

United Arab Emirates

United Arab Emirates has suspended mail service with Qatar until further notice, effective June 6, 2017. (posted 7/17/17)

United States

The USPS international service center located in the Miami area has resumed full operations. Processing and delivery to locations in the southeastern United States surrounding Miami remains impacted by the effects of Hurricane Irma. USPS appreciates your understanding and patience as recovery continues. (posted 9/18/17)

The USPS international service center located in the Miami area has partially reopened. Electrical power has not been fully restored, and processing operations are impacted. International mail that arrives at Miami Airport for processing at the center may be delayed at the ramp or freight houses until the service center is fully functional, which is likely soon. Processing and delivery to locations in the southeastern United States surrounding Miami also will be impacted by the effects of Hurricane Irma.
USPS will provide additional updates when available. (posted 9/13/17)

Yemen

The Postal Service has suspended mail service to Yemen. The temporary suspension affects Global Express Guaranteed, Priority Mail Express International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift and M-Bag items. (posted 7/31/15)

Lithium battery shipping regulations

U.S. Postal Service acceptance of international lithium battery shipments

The Postal Service is now allowing specific quantities of lithium batteries — when installed in the equipment they are intended to operate — to be sent to many international destinations, including Army Post Office (APO), Fleet Post Office (FPO) and Diplomatic Post Office (DPO) locations when permitted by the destination or host country.

The postal operators of Germany and Italy are not accepting packages containing lithium metal or lithium-ion batteries to German or Italian addresses. Postal employees will decline electronic items containing lithium batteries to addresses in those two countries. This does not apply to shipments to and from German or Italian APO, FPO or DPO locations.

Items that can be shipped include: cameras, video cameras, mobile/smart phones, Bluetooth headsets, laptop computers, shavers, portable DVD players, tablets, two-way radios, GPS devices and most other small electronic devices requiring lithium batteries. Items that can’t be shipped include lithium batteries not installed in the equipment they are intended to operate. In addition, when installed, they may noat exceed the quantity or limits defined in the IMM or DMM.

Domestic shipments of packages containing lithium batteries, and electronic devices containing lithium batteries aren’t affected.

Currently, U.S. customers aren’t permitted to take international and APO, FPO, DPO mail containing lithium batteries to Village Post Offices, contract postal units, commercial mail receiving agents or approved USPS shippers. For more information, click pe.usps.com.

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