USPS Service Alerts

Last updated Nov. 24, 2017, 4 p.m. ET

All incoming mail to Puerto Rico and the Virgin Islands is available. Customers are receiving mail at Post Offices or through limited delivery throughout the islands.  Click on “Is my Post Office open?” below, then “Puerto Rico” or “Virgin Islands” for more information.

USPS Service Alerts provide information to consumers, small businesses and business mailers about postal facility service disruptions due to weather-related and other natural disasters or events.

Residential customers and small businesses can use this website to learn if mail is being delivered, or if their Post Offices are open. Business mailers get more detailed information about USPS mail processing facilities, and the operating status of delivery units.

International mailers


Australia Post advises severe weather in parts of Queensland is affecting mail collection and delivery in postcode areas 4560 to 4999. (posted 10/23/17)

Australia Post reports that strong winds have caused delays and cancellations of Australian domestic flights. This lead to delays in dispatching mail from New South Wales, which is impacting the entire outbound mail network. (posted 9/15/17)


Brazil’s post advises a strike that was affecting delivery operations has ended. There still could be delivery delays over the next week. (posted 10/11/17)


Chinese authorities in the southeastern province of Fujian have evacuated as many as 500,000 people prior to Typhoon Talim making landfall today. The Typhoon is forecast to strike several cities along central and northern sections of the Fujian coastline, including Fuzhou and Ningde.

Talim has already caused cancellations of many flights from China to Japan. Flights are expected to be resumed after Sept. 18. (posted 9/15/17)


Dominica’s post advises service has resumed following disruptions caused by hurricane damage. Mail can once again be forwarded to Dominica. (posted 10/30/17)


La Poste reports that postal operations in Caribbean island postcode areas beginning with 971 are back to normal, with the exception of deliveries to Saint Maartin, postcode 97150, and Saint Barthélemy, 97133, which will continue to be disrupted until the end of October. (posted 10/17/17)


Hellenic Post report that its IT problems have been resolved and operations are back to normal. (posted 10/13/17)


Most mail services to Guatemala have been temporarily suspended. Until further notice, only Global Express Guaranteed (GXG) service will still be available. The suspension affects Priority Mail Express International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift and M-Bag items.

The Postal Service will return to sender already deposited items other than GXG addressed to Guatemala. For any returned item bearing a customs form, as well as any item shipped with Priority Mail Express International service, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may remail them with the existing postage once service to Guatemala has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.” (posted 4/11/17)


Ireland’s post advises extreme weather conditions due to powerful storm Ophelia have impacted postal services nationwide. Deliveries and collections were suspended or curtailed Oct. 16 and dozens of flights were canceled. Domestic deliveries and collections resumed Oct. 17. (posted 10/17/17)


Malaysia’s post advises that flooding in the state of Penang has been disrupting mail collection and delivery since Nov. 5. The following postcode areas are affected: 10000, 10050, 10100, 10150, 10200, 10250, 10300, 10350, 10400, 10450, 10460, 10470, 10500, 10502, 10503, 10504, 10505, 10506, 10508, 10512, 10514, 10516, 10518, 10524, 10534, 10538, 10540, 10542, 10546, 10550, 10551, 10552, 10558, 10560, 10564, 10566, 10570, 10576, 10578, 10582, 10590, 10592, 10593, 10594, 10596, 10600, 10604, 10609, 10610, 10612, 10620, 10622, 10626, 10628, 10634, 10646, 10648, 10660, 10661, 10662, 10670, 10672, 10673, 10674, 10676, 10690, 10710, 10720, 10730, 10740, 10750, 10760, 10770, 10780, 10790, 10800, 10810, 10820, 10830, 10840, 10850, 10910, 10920, 10990, 11000, 11010, 11020, 11050, 11060, 11100, 11200, 11300, 11400, 11409, 11500, 11600, 11609, 11700 and 11800. (posted 11/9/17)


Mexico’s post advises that the designated operators of UPU member countries that as of Sept. 27, 2017, postal operations have resumed for inbound and outbound mail at Mexico City International Airport. (posted 9/27/17)

New Zealand

New Zealand Post advises processing of mail at its Auckland office of exchange was disrupted for a few hours as authorities investigated a suspicious package. Operations have since resumed but at reduced capacity. Mail delays could occur. Normal operations are expected to resume Oct. 11. (posted 10/11/17)


The Philippines post advises the government has declared Nov. 13-15 a holiday in the capital region and provinces of Bulacan and Pampanga as the nation hosts the ASEAN summit. This will affect mail delivery. (posted 11/9/17)

Saint Maarten

Hurricane Irma has severely impacted operations at Saint Maarten since Wednesday, Sept.6, 2017.The hurricane has resulted in many flight cancellations, delays and road closures, and is leading to problems with mail transportation and inbound and outbound processing operations at Princess Juliana International Airport. (posted 9/18/17)


The Postal Service has suspended mail service to Syria due to transportation issues.

The suspension affects Express Mail International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift and M-Bag shipments.

Mail addressed to Syria will be returned to sender. The Postal Service appreciates regrets any inconvenience due to this temporary service suspension. (posted 3/13/13)

Mail service for international mail addressed to some localities in the Donetsk and Luhansk regions of Ukraine have been suspended. The specific localities and postal codes where service is suspended are listed on Ukranian postal operator Ukrposhta’s website at:

That website notes that international postal items to the listed localities may be sent as Poste Restante (General Delivery) to post offices in localities that are controlled by the Ukrainian government, and provides instructions for addressing the items.

Delivery services for international mail addressed to Crimea (postal codes in the range 95000–99999) are still suspended.

The temporary suspension affects Priority Mail Express International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift and M-Bag items.

USPS also can no longer accept Global Express Guaranteed shipments to certain cities in the Crimea, Donetsk and Luhansk regions in Ukraine. (posted 2/11/15)

United States

California wildfires. Multiple wildfires in California are causing disruptions of mail delivery. Some postal facilities have been damaged and some are in fire zones and are closed. The U.S. Postal service’s ability to provide delivery services in some areas surrounding San Francisco and Oakland have been impacted due to the fires. In areas where offices are closed, customers are being served through alternate locations. The wildfires also have caused power outages affecting postal operations in some Northern California areas. Delivery is being attempted where it is safe for both customers and employees. Specific Post Offices impacted can be found at:

Puerto Rico and Virgin Islands. USPS is making every effort to deliver mail to its customers in Puerto Rico and Virgin Islands. Post Offices there still lack stable Internet phone services, which is affecting package tracking. USPS continues to upload real-time scan data as soon as access to cellular services is available. Greater demand for flights to the islands is causing some disruption to air mail transportation. To alleviate this, USPS is sending mail by cargo ships. Mail may take longer than usual to reach its destination, and USPS appreciates that delayed tracking information may cause concerns to other designated operators. All incoming mail services have been restored in Puerto Rico and the Virgin Islands. Customers are receiving mail by picking it up at post offices or by carrier delivery, with some exceptions.

South Florida. All Post Offices in South Florida have resumed normal operations, with a few exceptions. Some offices are offering limited delivery and retail services or are using alternative locations for customers to pick up mail. Delivery is being attempted in all areas where it is safe to do so. (posted 10/16/17)

Shipping lithium batteries

U.S. Postal Service acceptance of international lithium battery shipments

The Postal Service is now allowing specific quantities of lithium batteries — when installed in the equipment they are intended to operate — to be sent to many international destinations, including Army Post Office (APO), Fleet Post Office (FPO) and Diplomatic Post Office (DPO) locations when permitted by the destination or host country.

The postal operators of Germany and Italy are not accepting packages containing lithium metal or lithium-ion batteries to German or Italian addresses. Postal employees will decline electronic items containing lithium batteries to addresses in those two countries. This does not apply to shipments to and from German or Italian APO, FPO or DPO locations.

Items that can be shipped include: cameras, video cameras, mobile/smart phones, Bluetooth headsets, laptop computers, shavers, portable DVD players, tablets, two-way radios, GPS devices and most other small electronic devices requiring lithium batteries. Items that can’t be shipped include lithium batteries not installed in the equipment they are intended to operate. In addition, when installed, they may noat exceed the quantity or limits defined in the IMM or DMM.

Domestic shipments of packages containing lithium batteries, and electronic devices containing lithium batteries aren’t affected.

Currently, U.S. customers aren’t permitted to take international and APO, FPO, DPO mail containing lithium batteries to Village Post Offices, contract postal units, commercial mail receiving agents or approved USPS shippers. For more information, click

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