usps | pcc | insider

Nov. 19, 2010

SPECIAL EDITION

ARE CHANGES NEEDED TO THE POSTAL LAW?

WE WANT TO HEAR FROM YOU

Section 701 of the Postal Accountability and Enhancement Act (PAEA) requires the Postal Regulatory Commission to issue a report concerning how the PAEA has operated and whether any additional legislation or other measures are “necessary to improve the effectiveness or efficiency of the postal laws of the United States.”

The law requires the Postal Service to provide comments on the draft report. When finalized, it will be issued to Congress and the President.

The Postal Service is seeking your opinion on what will improve the effectiveness and efficiency of the law. Your comments can be made on products, pricing, contracts, network flexibility, aspects of the Universal Service Obligation, transparency and SOX compliance, or any other topic you feel appropriate.

The Postal Service wants to hear from you.

For information, including a description of the report requirements and guiding principles, go to www.usps.com/postallaw/.

We appreciate your input. Please send your comments to transformation@usps.gov no later than January 15, 2011.

PCCS SHARE ‘GROWTH IDEAS’ WITH USPS LEADERSHIP

CO-CHAIRS, POSTAL OFFICERS AND BOARD OF GOVERNORS MEET

Nineteen PCC co-chairs from around the country met recently with the Postal Service’s senior leadership team, including the Executive Committee and the Board of Governors, to share their ideas for generating revenue and creating a more viable Postal Service.

With all areas of the country and PCC size represented, Board of Governors Chairman Louis Giuliano was happy to see so many small businesses represented.

“It’s small businesses that drive the U.S. economy,” he said. “Small businesses are known for providing their customers with personalized, customized customer service. As a businessman myself, I can appreciate the vast array of challenges that each of you face on a daily basis, particularly the challenge of safeguarding customer service during difficult times.”

Guiliano told the group that providing good customer service in the midst of a faltering business model, poor economy and declining mail volumes remains a top priority for the Postal Service.

“We deeply value the partnership that we have with the PCC network,” he added. “Partnership is what today’s meeting is all about, and on behalf of the USPS Board of Governors, we welcome the opportunity to hear from all of you.”

POTTER: ‘PEOPLE ARE THE HEART OF THE MAILING INDUSTRY’

STICKING TOGETHER WILL BRING PROGRESS

“Stay the course,” said Postmaster General and CEO John E. Potter, speaking this week to a group of commercial mailers. “The mailing industry works very well as a team. If anything, we need to work together even more closely now.”

In recalling some of the successes the Postal Service and the industry have to build upon, Potter pointed out that their strengths are its people. “People are the mainstay of our organization, and people are the heart of the mailing industry. If we stay together as a group, I see much progress in the future.”

Deputy Postmaster General and COO Patrick R. Donahoe, who will become Postmaster General after Potter retires Dec. 3, also addressed the group. He committed to mailers to continue to improve service, which reached record levels this year, even in the face of falling volumes and reduced work hours.

“A major goal of mine is to make a better customer experience,” said Donahoe. “Dependability, reliability and service on the one hand, and positive customer experience on the other — those things together, along with increased visibility, give us real opportunity to grow the top line.”

Donahoe added that the Postal Service will focus on becoming leaner, smarter and faster; realigning operations to match the steadily declining mail volumes predicted for the coming decade. He also outlined other business strategies for USPS going forward, including strengthening the business to consumer channel.

INFO@USPS

YOUR LINKS TO MAILING RESOURCES

U.S. Postal Service: usps.com
National PCC Network: usps.com/pcc
RIBBS: ribbs.usps.gov
Questions? Comments? Send an e-mail to pccinsider@usps.gov
Sign up for PCC Insider at usps.com/pcc, select “PCC Insider Registration”
PCC Insider online archives
PCC Management Insights online archives

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