October 2012


Orlando, FL, Plant Manager Don Shandor, left, takes Central Florida PCC Postal Co-Chair and Orlando Postmaster Jean Lovejoy and PCC members on a tour of the Orlando P&D Center during PCC Week.

PCC WEEK A SUCCESS

2012 Postal Customer Council Week survey results

The first National Postal Customer Council (PCC) Week (Sept. 17-21) was a time for Postal Service officials and the nation’s PCCs to come together and exchange ideas and viewpoints. LINK to Story

Orlando, FL, Plant Manager Don Shandor, left, takes Central Florida PCC Postal Co-Chair and Orlando Postmaster Jean Lovejoy and PCC members on a tour of the Orlando P&D Center during PCC Week.
Holiday Mailing Deadlines

NEVER TOO EARLY TO MAIL

2012 Holiday shipping deadlines

USPS has released its suggested mail-by dates to help customers make sure their packages, cards and letters arrive in time for this year’s holiday season. LINK to Story


Election Mailing logo

LAST SUGGESTED ENTRY DATE FOR POLITICAL MAIL

Guidance for assuring timely deivery

To make sure political mail is received on time, mailers should use the following guidelines: LINK to Story


Self-folded Mailer

BALANCE ACHIEVED

In January, updated mailing standards for folded self-mailers will go into effect. LINK to Story


Free Carrier pick up

RETURNS CORNER

With Free Package Pickup and more than 30,000 retail locations for drop-off, USPS has become a convenient alternative for merchandise returns. LINK to Story

Updated Guide to Moving

REVISED GUIDE TO MOVE UPDATE

The Move Update standard can reduce the number of mailpieces in a commercial mailing that require forwarding, returning or are recycled. With the standard, USPS periodically matches a mailer's address records with change-of-address orders it maintains. LINK to Story


On the Move

ON THE MOVE

The National Customer Support Center (NCSC) is moving. Starting Dec. 1, the new address for the NCSC will be:

NATIONAL CUSTOMER SUPPORT CENTER
UNITED STATES POSTAL SERVICE
225 N HUMPHREYS BLVD STE 501
MEMPHIS TN 38188-1001

Telephone numbers for all NCSC personnel and program groups will remain the same. The NCSC works closely with mailers, vendors and postal groups to improve address quality across the mailing industry.



KEEPING POSTED

These webinars are on a first-come, first-served basis; no pre-registration is required. Space is limited, and seats fill quickly. For questions, email pccfeedback@usps.gov and indicate the webinar in the subject line.

INFO@USPS

YOUR LINKS TO MAILING RESOURCES
U.S. Postal Service: usps.com
National PCC Network: usps.com/pcc
RIBBS: ribbs.usps.gov
Questions? Comments? Send an emailto pccinsider@usps.gov
Sign up for PCC Insider at usps.com/pcc, select “PCC Insider Registration”
PCC Insider online archives
PCC Management Insights online archives

INSIDE SCOOP 

In August, customers made more than 1.3 million change-of-address transactions online - a new world record

2012 Postal Customer Council Week Survey Results

First National PCC Week a success

The first National Postal Customer Council (PCC) Week (Sept. 17-21) was a time for USPS officials and the nation’s PCCs to come together and exchange ideas and viewpoints.

Approximately 8,000 PCC members listened as Postmaster General Pat Donahoe discussed the current state of the Postal Service. They also attended events that included recognition of numerous PCCs that have grown professionally through focused educational programs.

At the event’s conclusion, attendees were asked to complete a survey that rated their overall experience and solicited feedback. Highlights of the survey results included:

  • Overall experience: 78 percent rated it “very good” to “excellent.”
  • PMG video content: 74 percent rated the video content “very good” to “excellent.”
  • Length of PMG video: 86 percent determined the video’s length was “about right.”
  • Officer/HQ executive’s contribution at event: 82 percent were “very” to “extremely satisfied.”
  • Awards announcements: 78 percent liked having awards announced separately.

The survey elicited many comments on the event. One PCC member said, “USPS is making good progress to keep up with technology. Mobile Apps and online communication are important to the future.”

Another member was satisfied with the local Postal Service’s presentation on Every Door Direct Mail commenting, “The overview of Every Door Direct Mail provided useful ideas.”

Most attendees were pleased with the pre-recorded PMG video. But others would have preferred a live broadcast. One asked, “I realize a live broadcast is cost-prohibitive, but could we take this event and incorporate the awards and celebration in it?”

Survey feedback will be used to improve next year’s PCC Week and encourage more members to attend.


Never Too Early To Mail

2012 Holiday shipping deadlines

USPS has released its suggested mail-by dates to help customers make sure their packages, cards and letters arrive in time for this year’s holiday season.

The first holiday mailing deadline is Nov. 13 for customers sending Parcel Post packages to APO and FPO addresses. Space Available Mail must be mailed by Nov. 26, regardless of the APO or FPO address.

Last-minute shoppers have until Dec. 22 — the deadline for Express Mail packages — to send mail in the U.S. But they would be wise to send their mail earlier. “We suggest customers mail domestic and international holiday gifts early to beat the rush and avoid the lines,” said Domestic Products Vice President Reblin.

Reblin recommends using Priority Mail products. “The Priority Mail Flat Rate Box is available in a variety of sizes and is always free,” he said.


Last Suggested Entry Date for Political Mail

Guidance for assuring timely delivery

To make sure political mail is received on time, mailers should use the following guidelines:

FIRST-CLASS POLITICAL MAIL

Based on current USPS service standards, First-Class political campaign mail or First-Class political message mail must be mailed no less than 3 days prior to the Nov. 6 election date, or Nov. 3, if the mail travels within the contiguous U.S.

First-Class political campaign mail or First-Class political message mail must be mailed no less than 5 days prior to the election date, or Nov. 1, if the mail travels from the contiguous states to Alaska, Hawaii, Puerto Rico, or U.S. Virgin Islands and vice versa.

STANDARD POLITICAL MAIL

Based on current USPS service standards, mailers must make sure their Standard political campaign mail or Standard political message mail is in the Postal Service’s network at least 10 consecutive days prior to the Nov. 6 election date or Oct. 27, if the mail travels within the contiguous United States.

Mailers must induct their Standard political campaign mail or Standard political message mail into the Postal Service’s network at least 24 consecutive days prior to the Nov. 6 election date.


Balance Achieved

In January, updated mailing standards for folded self-mailers will go into effect.

The revised standards are a balanced response to design innovation in the marketplace and efficient processing for letter-size automation price mailpieces.

After extensive testing and collaboration with the mailing industry, the Federal Register final rule was published last Dec. 1, providing mailers over a year for planning the transition. The Postal Service also has developed a quick reference guide that provides an overview of requirements and graphic illustrations for the primary self-mailer formats and optional creative elements.

Local Business Mail Entry employees and mailpiece design analysts also can answer questions about the revised requirements. In addition, Craig Vance, Headquarters Operations Specialist, will lead a PCC workshop to answer your questions on these changes on Wednesday, Nov. 7 at 2:00 p.m. EDT.

Key revisions include:

  • The final fold must be on bottom. For oblong pieces, the final fold is on the lead edge.
  • When using tabs as the sealing method, a minimum of two are required. Tab size may vary, based on design. Tabs cannot be placed on the bottom edge of oblong style pieces.
  • New provisions for using glue as a sealing method have been adopted.
  • New language also has been developed to account for a variety of optional creative elements (attachments, loose enclosures, perforations, die-cuts, etc.) that may be part of the design.

The revised standards allow for more innovation and creativity. The requirements also take into account USPS automation to reduce the chances of mailpiece damage.


Returns Corner

With Free Package Pickup and more than 30,000 retail locations for drop-off, USPS has become a convenient alternative for merchandise returns.

Merchandise Return Service (MRS) products are the Postal Service’s merchant-funded returns options. With available Web-based tools, MRS permit holders can create labels using Click-N-Ship for Business on usps.com. Packages are more visible than ever with scanning that matches or surpasses industry standards. And merchants can select the label printing option that best meets their requirements and IT resources.

The Postal Service’s newest MRS offering — USPS Return Services with Scan Based Payment (SBP) — includes end-to-end visibility, piece-level data reports and flexible label printing. Also available are label distribution options that consumers can use with their own facilities or with a cloud-hosted tool.

The streamlined SBP payment process — designed for large companies that receive at least 10,000 return parcels per location per year — features average uniform prices that are applied when the parcel receives a “delivered” scan. Each merchant choose the service level for the balance of price and speed that works best — Priority Mail Return Service, First-Class Package Return Service or Ground Return Service. With uniform pricing and a variety of shipping services, USPS can reduce transit time and turn parcels over to customers quickly and efficiently.

For more information on MRS, contact the USPS returns team at returns@usps.gov.


Revised Guide to Move Update

The Move Update standard can reduce the number of mailpieces in a commercial mailing that require forwarding, returning or are recycled. With the standard, USPS periodically matches a mailer's address records with change-of-address orders it maintains.

The revised Guide to Move Update is now posted on RIBBS under “Important Links.” Revisions include new subsections:

  • Overview of the Change of Address Process
  • What is a Postage Adjustment Factor (PAF)? Why is It Required?
  • Non-US Mailers and NCOA
  • NCOA MPE

The Quick Start Guide has been rewritten to emulate the DMM Quick Service Guide. Also, the Move Update Questions and Answers section has been revised and clarified.

The Domestic Mail Manual (DMM) is available on Postal Explorer (pe.usps.com). To subscribe to DMM advisories, send an e-mail to dmmadvisory@usps.com and indicate subscribe in the subject line.




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