March 8, 2012

SPECIAL EDITION

CONSUMER AND INDUSTRY AFFAIRS VP TO RETIRE IN APRIL

SUSAN LACHANCE TO BE SUCCEEDED BY PRICING VP MAURA ROBINSON

Susan M. LaChance
Susan M. LaChance

Postmaster General Patrick Donahoe announced today that Consumer and Industry Affairs Vice President Susan M. LaChance will retire from the Postal Service after this year’s National Postal Forum.

“Over the past year, Susan has played an exceptionally strong role on our leadership team, serving as our primary conduit to the mailing industry and all of the customers we serve,” said Donahoe. “She has been an effective advocate both internally for the interests of our customers and externally in building greater strategic alignment with our major stakeholders.”

LaChance was named to her current position in January 2011, after having served as vice president, Employee Development and Diversity, since May 2005. In Consumer and Industry Affairs, she designed and staffed a new organization in support of advocating for the consumer and the mailing industry. She enhanced communications and outreach to the mailing industry and implemented initiatives that have resulted in creating a culture of customer responsiveness.

“Susan also has been a leading force in driving improvements in customer experience measurement and results,” said Donahoe. “She developed strategies to enhance our responsiveness to customers, and always ensured the voice of the customer was well represented.”

Maura Robinson
Maura Robinson

Donahoe also announced that Pricing Vice President Maura Robinson will succeed LaChance. “Maura’s background in pricing and product issues makes her uniquely qualified to work with the broad spectrum of postal customers,” said Donahoe. “She will lead our efforts to engage in positive dialogue about the future of the mailing industry with all our customers; to find practical solutions and simpler ways for customers to work with the Postal Service; and to encourage growth in the mailing industry.”

Robinson has served in her current position since June 2008. Before that she was manager, Transformation, in Strategic Planning, and in 2004 was on special assignment to the U.S. Senate Committee on Governmental Affairs.

“Both Susan and Maura are well-known to our PCC and Mailers' Technical Advisory Committee members, as well as to our industry associations and mailer stakeholder groups,” said Donahoe. “I know our customers will join me in congratulating them both in their new ventures; Susan on her retirement, and Maura in her new position.”

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