Get Business Mail Training


Get hands-on experience with business mail functions, mail management, and supervisory techniques in the Executive Mail Center Management Program. Or learn the tools you need for Mail Design Professional certification.

Both USPS employees and business customers nationwide can benefit from these courses, offered through the National Center for Employee Development (NCED) Business Mail Academy.


Executive Mail Center Management Program

The Executive Mail Center Management (EMCM) program is a comprehensive training program designed for individuals who wish to develop Mail Center Management skills.

The EMCM program provides training specifically designed for mailing industry professionals. The program teaches skills needed to…

  • Manage more effectively
  • Improve mail center safety and security
  • Boost productivity
  • Cut costs

Training is offered at the National Center for Employee Development (NCED) located in Norman, Oklahoma. The EMCM course can be delivered in your city through sponsorship by your PCC®. For more details about what is covered in the program go to our Curriculum page.

See the full EMCM curriculum ›

Register for the program at the Business Mail Academy ›

Program Highlights

  • USPS® Certified Training
  • Comprehensive exam administered as part of training
  • Training offered at Norman, OK or at your local office through your PCC
To apply or to learn more about the program, please contact us at emcm@usps.com.

Mail Design Professional

The Mail Design Professional (MDP) Online program teaches mailing industry personnel how to design mail to enhance its compatibility with U.S. Postal Service® automated equipment. It also coaches mailers on how to achieve lower postage prices through automation. MDP Online training is 100% free to all users. However, USPS® MDP certification is only available upon successful completion of course assessment, which does have a fee.

MDP Online Curriculum

The MDP Online program provides training specifically designed for mailing industry professionals. The online curriculum provides mailing industry professionals training including…

  • Maximizing eligibility for postage discounts
  • Discussing the 5 classes of mail
  • Deciding Nonprofit eligibility
  • Recognizing barcode formats
  • Designing mail for automation
  • Designing Reply Mail pieces
  • Determining mailability, processing categories, and machinability
  • Using Address Information System (AIS) Products

Online Program Highlights

  • 12-hour online program
  • Successful participants receive USPS certification as an MDP

See the full MDP curriculum › 

Register for the program at the Business Mail Academy ›

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