Whether you’re a mailing professional or an industry mailer, you can start a Postal Customer Council® (PCC®) in your community. Get in touch with your local postmaster before you begin, and reach out to the National PCC Team for guidance.
Step 1: Notify the PCC Program Office ›
Step 2: Select Co-Organizers ›
Step 3: Establish the Executive Board and Adopt Rules of Governance ›
Step 4: Elect Officers ›
Step 5: Plan a Meeting & Invite Prospective Members ›
Complete the PCC Charter application and submit it to the National PCC Team and your local Postal Service District Manager. Your startup plans will need to be approved in writing before you can establish a PCC. Contact the PCC Program staff for help, and check with USPS field personnel for further support.
Contact the PCC Program Office at firstname.lastname@example.org.
PCC Charter RTF
PCC Network Field Support RTF
Find one or more business mailers to work with you and the postmaster in establishing your first PCC Executive Board and developing plans for increasing membership.
Choosing dedicated co-organizers early in the process sets the stage for an effective council.
The first Executive Board of the PCC, at its first meeting, will adopt a set of bylaws, important rules regarding how the organization operates. Here are some basic requirements for the Executive Board and the governance of the PCC. See the recommended bylaws document for details.
The Executive Board should have at least 3 members. Avoid tied votes with an uneven number of members. At least 2 should be postal members, including the Postal Co-Chair, who will be the Postmaster/Postal Executive for the PCC’s area, and who will appoint other postal members of the board.
The rest of the board will be chosen from the PCC membership—and members should be willing to commit time and effort to the PCC. The Postal Co-Chair will appoint an Industry Co-Chair and Industry Executive Board members. They’ll serve a 2-year term and can be reelected by the PCC membership to serve for consecutive terms.
The main objective of the PCC's Executive Board is to meet the business community’s postal-related needs. The Executive Board members plan and organize meetings, events, and educational sessions that foster and maintain the working relationships between business mailers and the Postal Service.
Board members must consider all business mailers in the PCC area—the goals of the PCC take precedence over those of any one individual or corporation.
Matters may be voted on by the Executive Board only at a properly called meeting where a quorum is present. A quorum will be present only if the Postal Co-Chair (or his or her designee who must be a postal employee) is in attendance at the meeting and when a majority of the Board is present, including the Postal Co-Chair or his or her designee. Decisions are made by the majority of those present, assuming there is a quorum, but the Postal Co-Chair can cast the deciding vote on any contested matters, tied or insufficient votes, and can act in situations where the best interest of the Postal Service is at risk, as determined by the Postal Co-Chair at his or her discretion.
The chairs you’ll need to fill are Postal Co-Chair, Industry Co-Chair, Secretary, and Treasurer. More details about officers and their roles are available from Publication 286. PDF
Designate a PCC Treasurer to manage membership dues, registration and meeting fees, contributions, and donations and deposit them into a separate PCC commercial bank account. Postal Service trust accounts are no longer available for PCCs.
No contract or other document that purports to bind the PCC is effective to do so without the signature of the Postal Co-Chair. Therefore, all checks and contracts that the PCC enters into must be signed by the Postal Co-Chair and can be signed jointly by the Postal Co-Chair and the Industry Co-Chair.
A PCC should aim to have at least 4 general meetings per year. The general PCC meetings are great opportunities to educate the PCC members about Postal Service products and services. Get help planning organizational meetings from the PCC Program office.
Contact the PCC Program office ›
Organizers probably already know some local business leaders who would be interested in joining your PCC.
Network with other PCCs
Because every PCC's goal is to bring mailers together with their local Postal Service officials, the Postal Service formalizes affiliations between different PCCs, like a "statewide PCC." But informal sharing of information among PCCs is encouraged. Network with other PCCs by having them add you to their mailing lists—you can learn from their activities and improve your own programs. But don’t forget to return the favor… add these contacts to your mailing list, too.
Also, be sure to include the Headquarters PCC Program Manager at the following address:
PCC PROGRAM MANAGER
INDUSTRY ENGAGEMENT & OUTREACH
US POSTAL SERVICE®
475 L’ENFANT PLAZA SW ROOM 4541
WASHINGTON, DC 20260-4541