Survey results from thousands of mediations nationwide show that the vast majority of postal employees benefit from participating in REDRESS®. Even those who are unable to resolve their complaint in mediation tend to report a high level of satisfaction with the process. REDRESS affords employees an opportunity to express their concerns to management and gain a better understanding of the situation that prompted them to file a complaint. This experience almost always benefits both the employee and the manager involved.
A small percentage of cases are not appropriate for REDRESS, such as those involving violence, theft, or destruction of property. In all other situations, we strongly encourage representatives to recommend REDRESS to their employees. The Postal Service™ pays for the mediator, and an employee does not have to give up any Equal Employment Opportunity (EEO) rights to participate.
In short, REDRESS offers postal employees an opportunity to quickly resolve their EEO complaint and improve their workplace environment without cost and without giving up any legal rights. Representatives can offer a valuable service to employees by encouraging them to participate in REDRESS and guiding them through the process.
It may be helpful to consider the following questions in order to evaluate the advantages of participating in REDRESS mediation: