United States Postal Service®

Quarterly Performance for Presort First-Class Mail®
Mailpieces Delivered Between 10/01/2016 and 12/31/2016

Quarter I
FY2017

Overview

For Presort First-Class Mail® letters, cards, and flats, the service performance measurement system of the Postal Service™ uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent Mail® barcode (IMB®) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the external data to extrapolate results for the population of Presort First-Class Mail® using Full-Service Intelligent Mail®. Data collected by the Postal Service™ are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent Mail® Accuracy and Performance System (iMAPS).

The methodology for estimating performance for Presort First-Class Mail® letters, cards, and flats was modified slightly for Quarter 1 FY 2017. The application of the last mile profile was changed from stratification by the type of final processing operation which occurred to stratification by the number of days remaining to meet service standard after final processing occurred. This methodology change was made to improve the accuracy of the performance estimates as the new methodology better accounts for the relationship between time spent in last mile and time spent in processing.

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by the Postal Service™ and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent Mail® and applies business rules for service measurement before sending data to iMAPS.

Presort First-Class™ Parcels were categorized as a competitive product as of October 3, 2011, and are no longer included in the Presort First-Class Mail® scores.

Performance Highlights

National Overnight performance in FY 2017 Quarter 1 was 96.0 percent on time, 0.4 points higher when compared to the same period last year. National Two-Day performance was 94.6 percent on time, 0.6 points higher when compared to the same period last year. National Three-To-Five-Day performance was 91.7 percent on time, 3.0 points higher when compared to the same period last year. Nationally, at least 99.6 percent of mail across all service standards was delivered within the service standard plus three days in FY 2017 Quarter 1.

Eastern Area led the nation in Overnight service performance with 96.7 percent on time. For the sixteenth consecutive quarter, Pacific Area led the nation in Two-Day service performance, with 95.9 percent on time in FY 2017 Quarter 1. Western Area led the nation in Three-To-Five-Day service performance with 92.4 percent on time.

In FY 2017 Quarter 1, 21 districts met or exceeded the Overnight performance target of 96.80, 9 districts met or exceeded the Two Day service performance target of 96.50 and 1 district met or exceeded the Three-to-Five-Day service performance target of 95.25. Nevada-Sierra led the nation in Overnight service performance with 98.8 percent on time, Alaska led the nation in Two-Day service performance with 98.0 percent on time, and Central Plains led the nation in Three-to-Five-Day service performance with 95.4 percent on time, respectively.

 

District Overnight Two-Day Three-To-Five-Day
Percent On Time Percent On Time Percent On Time
Capital Metro Area 96.0 94.3 91.8
Atlanta 96.7 95.3 93.0
Baltimore 96.9 93.5 90.1
Capital 96.6 93.8 90.3
Greater South Carolina 95.5 95.1 91.4
Greensboro 96.2 94.9 92.7
Mid-Carolinas 94.5 92.3 91.2
Northern Virginia 96.1 94.6 91.9
Richmond 96.3 95.0 91.4
Eastern Area 96.7 95.0 92.3
Appalachian 97.1 95.3 93.2
Central Pennsylvania 97.0 95.0 92.0
Kentuckiana 95.6 94.3 91.3
Northern Ohio 96.8 95.4 92.6
Ohio Valley 96.5 94.3 92.0
Philadelphia Metro 95.3 94.4 90.4
South Jersey 96.9 95.4 93.2
Tennessee 96.0 95.5 93.7
Western New York 97.4 96.7 94.1
Western Pennsylvania 97.1 95.7 92.1
Great Lakes Area 95.0 93.5 90.4
Central Illinois 93.1 93.4 86.9
Chicago 92.7 92.6 88.2
Detroit 92.7 90.9 87.1
Gateway 93.3 94.3 90.3
Greater Indiana 96.8 94.4 94.8
Greater Michigan 95.1 93.5 91.0
Lakeland 96.5 94.3 89.5
Northeast Area 94.7 94.3 90.9
Albany 94.5 95.5 92.2
Caribbean 92.8 97.0 84.1
Connecticut Valley 95.8 95.0 89.8
Greater Boston 95.1 95.4 91.1
Long Island 94.3 92.7 90.6
New York 92.0 92.6 89.1
Northern New England 95.6 95.7 91.0
Northern New Jersey 95.0 93.9 92.9
Triboro 95.1 91.9 89.3
Westchester 94.6 92.9 89.9
Pacific Area 95.6 95.9 91.6
Bay-Valley 96.5 95.6 91.5
Honolulu 95.4 N/A 94.0
Los Angeles 94.1 95.9 89.8
Sacramento 96.0 95.5 91.0
San Diego 97.2 96.6 92.7
San Francisco 94.7 94.7 92.7
Santa Ana 97.3 96.2 92.5
Sierra Coastal 96.6 96.6 93.8
Southern Area 96.4 94.7 92.0
Alabama 95.3 94.7 90.6
Arkansas 96.2 95.6 93.0
Dallas 95.8 94.7 92.8
Fort Worth 97.7 96.0 93.1
Gulf Atlantic 94.8 94.4 91.1
Houston 97.8 94.3 92.4
Louisiana 97.7 95.6 92.3
Mississippi 96.4 94.7 91.9
Oklahoma 97.9 95.6 94.0
Rio Grande 95.8 94.6 92.3
South Florida 97.3 93.0 90.2
Suncoast 94.2 94.2 91.4
Western Area 96.6 95.8 92.4
Alaska 97.3 98.0 93.9
Arizona 97.0 97.0 93.5
Central Plains 95.6 96.5 95.4
Colorado/Wyoming 95.0 95.2 89.4
Dakotas 97.8 95.9 88.8
Hawkeye 97.3 95.1 90.4
Mid-America 94.0 94.5 89.7
Nevada-Sierra 98.8 93.4 95.0
Northland 98.2 96.2 90.1
Portland 95.0 96.0 90.8
Salt Lake City 95.5 96.9 89.9
Seattle 96.0 97.0 92.1
Nation FY2017 Q1 96.0 94.6 91.7

Nation FY2016 Q1 (SPLY) 95.6 94.0 88.7

Nation FY2009 Annual 94.3 90.0 85.1
Nation FY2010 Annual 93.4 92.7 88.2
Nation FY2011 Annual 90.8 89.1 90.6
Nation FY2012 Annual 96.8 95.7 95.1
Nation FY2013 Annual 97.2 97.0 95.1
Nation FY2014 Annual 97.0 96.4 92.2
Nation FY2015 Annual 95.7 93.6 87.8
Nation FY2016 Annual 96.2 95.1 91.7

FY2017 Annual Target 96.80 96.50 95.25
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