|United States Postal Service®
Quarterly Performance for Single-Piece First-Class Mail®
Since 1990, the Postal Service™ has contracted with a third party vendor to measure First-Class Mail® service performance independently and objectively via the External First-Class Mail® measurement system (EXFC). EXFC is an external sampling system measuring the time it takes from deposit of mail into a collection box or lobby chute until its delivery to a home or business. EXFC measures the transit time for single-piece rate First-Class™ cards, letters, and flat envelopes and compares this actual service against service standards. EXFC continuously tests service in 892 three-digit ZIP Code™ areas among which virtually all Single-Piece First-Class Mail® originates and destinates.
Service performance for Single-Piece First-Class Mail® parcels has been combined with EXFC performance to formulate these combined Single-Piece First-Class Mail® results. Single-Piece First-Class Mail® parcel service is measured using an internal USPS® system. This system measures transit time from the time of mailing at a Post Office™ until the time of delivery for parcels for which a customer requested USPS Tracking® service. Actual transit time is then compared against First-Class Mail® service standards.
National Single-Piece First-Class Mail® results in FY 2017 Quarter 1 were 93.8 percent on time for Two-Day and 82.3 percent on time for Three-To-Five-Day. Nationally, at least 99.1 percent of mail across all service standards was delivered within the service standard plus three days in FY 2017 Quarter 1.
In FY 2017 Quarter 1 at the district level, there were 3 districts that scored at or above the performance target of 96.50 for Two-Day. Honolulu had the highest Two-Day performance at 97.0 percent on time. Two-Day performance improved for 6 out of 7 areas and for 43 out of 67 districts compared to the same period last year. Nationally, Two-Day performance was 0.3 points higher compared to the same period last year. Western Pennsylvania had the highest Three-To-Five-Day performance at 87.6 percent on time for FY 2017 Quarter 1 at the district level. Three-To-Five-Day performance improved for all 7 areas and for 64 out of 67 districts compared to the same period last year. Nationally, Three-To-Five-Day performance was 4.6 points higher compared to the same period last year.
|Percent On Time||Percent On Time||Percent On Time|
|Capital Metro Area||N/A||93.7||83.5|
|Greater South Carolina||N/A||95.5||86.4|
|Western New York||N/A||96.8||86.8|
|Great Lakes Area||N/A||91.9||79.6|
|Northern New England||N/A||95.0||82.5|
|Northern New Jersey||N/A||91.1||78.5|
|Salt Lake City||N/A||94.7||83.0|
|Nation FY2017 Q1||N/A||93.8||82.3|
|Nation FY2016 Q1 (SPLY)||N/A||93.5||77.7|
|Nation FY2009 Annual||96.1||93.5||90.8|
|Nation FY2010 Annual||96.3||93.6||91.6|
|Nation FY2011 Annual||96.2||93.4||91.2|
|Nation FY2012 Annual||96.5||94.8||92.3|
|Nation FY2013 Annual||96.1||95.3||91.6|
|Nation FY2014 Annual||96.0||94.9||87.7|
|Nation FY2015 Annual||95.6||93.2||76.5|
|Nation FY2016 Annual||N/A||94.7||83.7|
|FY2017 Annual Target||N/A||96.50||95.25|