United States Postal Service®

Quarterly Performance for USPS Marketing Mail™
Service Variance
Mailpieces Delivered Between 01/01/2017 and 03/31/2017

Quarter II
FY2017

Overview

As of FY 2017 Quarter 2, Standard Mail® was renamed to USPS Marketing Mail™. For USPS Marketing Mail™ letters and non-Saturation flats, the service performance measurement system of U.S. Postal Service® uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent Mail® barcode (IMB®) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the external data to extrapolate results for the population of USPS Marketing Mail™ using Full-Service Intelligent Mail®. Data collected by U.S. Postal Service® are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent Mail® Accuracy and Performance System (iMAPS).

The methodology for estimating performance for USPS Marketing Mail™ letters and non-Saturation flats was modified slightly beginning in FY 2017 Quarter 1. The application of the last mile profile was changed from stratification by the type of final processing operation which occurred to stratification by the number of days remaining to meet service standard after final processing occurred. This methodology change was made to improve the accuracy of the performance estimates as the new methodology better accounts for the relationship between time spent in last mile and time spent in processing.

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all USPS Marketing Mail™ delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent Mail® and applies business rules for service measurement before sending data to iMAPS.

The service performance measure for DDU Entry Saturation flats involves the identification of major weekly Saturation mailings within delivery units. Delivery of these mailings is captured with a scan made by carriers at the completion of delivery of all pieces on the route. Service performance is measured by comparing the delivery date to the end date of the mailer requested in-home window to determine the percent delivered on time. Data from anonymous households reporting the receipt of these Saturation mailings are used to validate the accuracy of the carrier scans.

The service performance measurement system for Every Door Direct Mail (EDDM) Retail® uses the documented arrival time of a mailing at a retail unit to start the clock, using the point-of-sale scan when mail is handed to U.S. Postal Service®, and an Intelligent Mail® parcel barcode (IMpb®) scan by a USPS® carrier to stop the clock. The delivery of bundles of EDDM Retail® pieces is captured with a scan made by carriers at the delivery unit upon distribution for delivery. Service performance is measured by comparing the total transit time of mailpiece bundles to the service standard to determine the percent delivered on time.

Results for DDU Entry Saturation flats and EDDM Retail® are combined with other Destination Entry Marketing Mail in the Destination Entry scores in this report. The service performance measure for USPS Marketing Mail™ parcels with USPS Tracking® serves as a proxy for measuring service performance for USPS Marketing Mail™ parcels.

Limitations

Due to limited automated processing for USPS Marketing Mail™ flats, the service performance results may not be representative of all USPS Marketing Mail™ flats performance. While Destination Delivery Unit (DDU) entered Saturation flats and EDDM Retail® flats have been included this quarter, significant gaps in the coverage of non-Saturation/non- EDDM Retail® DDU Entry mail still remain and are excluded from the measurement.

Results for USPS Marketing Mail™ parcels, which represent less than 0.1 percent of all USPS Marketing Mail™, are not included in the overall USPS Marketing Mail™ results.

The delivery factor for USPS Marketing Mail™ letters was created using USPS Marketing Mail™ letters with Intelligent Mail® barcodes received by external reporters. Data for the delivery factor of USPS Marketing Mail™ flats were based on a combination of USPS Marketing Mail™ flats and Bound Printed Matter Flats with Intelligent Mail® barcodes as well as EXFC test flats received by external reporters. The EXFC and Bound Printed Matter Flats data were used to supplement the limited USPS Marketing Mail™ flats data available during this period.

An estimated maximum of 1.39% of total volume in measurement across all commercial mail classes had known data issues in the SASP system in FY 2017 Quarter 2, including mail pieces mis-categorized between Full Service and Basic, missing mail scans, inaccurate facility reference data, and inaccurate Start-the-Clock information.

Performance Highlights

National Destination Entry mail achieved performance of 94.1 percent on time in FY 2017 Quarter 2, 2.6 points higher when compared to the same period last year, and 99.5 percent delivered within the service standard plus three days. The Honolulu Performance Cluster led the nation in Destination Entry performance with 98.4 percent on time. Fifty-seven districts achieved an on time performance at or above the performance target of 91.0 for Destination Entry mail.

End-to-End Entry National performance was 68.1 percent on time, 6.1 points higher when compared to the same period last year. In FY 2017 Quarter 2, 92.0 percent of End-to-End Entry mail was delivered within the service standard plus three days. The Alaska District had the highest End-To-End Entry performance with 89.0 percent on time.

 

District Destination Entry End-to-End
Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days
Capital Metro Area 97.9 99.1 99.5 76.4 84.8 89.8
Atlanta 97.6 98.9 99.3 74.5 84.3 90.0
Baltimore 97.9 99.1 99.5 72.6 82.4 88.0
Capital 96.3 98.1 98.8 66.7 77.2 84.3
Greater South Carolina 98.6 99.5 99.7 82.9 89.6 93.5
Greensboro 98.3 99.4 99.7 84.4 90.6 94.2
Mid-Carolinas 98.7 99.5 99.7 83.9 90.2 93.9
Northern Virginia 98.2 99.2 99.6 70.0 79.4 85.2
Richmond 98.0 99.2 99.5 74.2 82.5 87.6
Eastern Area 98.8 99.4 99.6 82.1 89.2 93.3
Appalachian 99.3 99.6 99.7 79.2 87.2 91.9
Central Pennsylvania 98.5 99.1 99.4 76.6 85.0 90.5
Kentuckiana 98.8 99.3 99.6 78.9 87.1 92.0
Northern Ohio 99.0 99.5 99.7 86.2 92.0 95.1
Ohio Valley 98.6 99.3 99.6 84.2 91.4 95.3
Philadelphia Metro 98.2 99.2 99.5 75.9 85.4 91.0
South Jersey 99.1 99.6 99.7 76.0 84.4 89.8
Tennessee 98.4 99.2 99.5 81.0 88.1 92.3
Western New York 99.1 99.6 99.7 84.8 90.5 93.8
Western Pennsylvania 99.2 99.7 99.8 91.4 95.3 97.2
Great Lakes Area 98.0 99.0 99.5 80.8 88.3 92.7
Central Illinois 97.2 98.7 99.3 79.1 87.2 92.2
Chicago 97.1 98.6 99.1 79.0 86.4 91.3
Detroit 97.2 98.7 99.3 77.0 85.0 90.2
Gateway 98.3 99.3 99.6 84.7 91.2 94.7
Greater Indiana 98.6 99.2 99.5 80.2 87.9 92.5
Greater Michigan 99.0 99.5 99.7 77.4 85.3 90.3
Lakeland 98.5 99.3 99.6 81.7 89.0 93.3
Northeast Area 97.3 98.8 99.3 66.3 77.1 84.1
Albany 98.3 99.3 99.6 69.5 79.9 86.3
Caribbean 97.4 98.7 99.1 81.0 88.7 92.5
Connecticut Valley 97.0 98.7 99.2 68.3 78.4 85.4
Greater Boston 97.4 98.9 99.4 66.8 77.6 84.4
Long Island 97.7 99.0 99.4 64.7 74.6 81.5
New York 97.2 98.6 99.1 72.1 81.4 87.6
Northern New England 98.1 99.2 99.6 62.2 73.3 80.5
Northern New Jersey 97.2 98.7 99.3 61.2 74.1 82.8
Triboro 95.6 98.0 98.8 67.9 79.4 86.5
Westchester 97.1 98.6 99.1 70.6 80.1 86.4
Pacific Area 98.4 99.3 99.6 84.8 90.4 93.8
Bay-Valley 98.0 99.2 99.6 87.5 92.2 94.9
Honolulu 99.3 99.6 99.7 90.4 93.9 96.1
Los Angeles 97.7 99.1 99.5 80.0 87.8 92.2
Sacramento 97.8 98.9 99.4 86.0 91.6 94.9
San Diego 98.7 99.4 99.7 83.9 89.5 93.2
San Francisco 98.1 99.2 99.7 86.0 91.2 94.4
Santa Ana 99.1 99.6 99.8 82.8 88.8 92.4
Sierra Coastal 99.0 99.6 99.8 86.3 91.1 94.1
Southern Area 98.1 99.1 99.5 83.0 89.1 92.8
Alabama 97.3 98.2 98.5 78.7 86.2 91.0
Arkansas 98.7 99.3 99.5 78.8 85.8 90.5
Dallas 97.5 98.8 99.4 80.3 87.1 91.2
Fort Worth 99.2 99.7 99.8 85.0 90.3 93.4
Gulf Atlantic 98.4 99.3 99.6 83.0 89.1 93.0
Houston 98.0 99.2 99.5 88.0 92.5 95.2
Louisiana 97.9 99.0 99.4 81.4 87.5 91.6
Mississippi 98.0 99.0 99.4 83.9 89.3 92.6
Oklahoma 98.9 99.5 99.7 85.6 90.7 93.7
Rio Grande 99.0 99.6 99.7 83.4 89.7 93.2
South Florida 96.4 98.3 99.0 82.1 88.7 92.7
Suncoast 98.6 99.4 99.7 81.2 88.2 92.7
Western Area 98.6 99.4 99.6 84.0 90.1 93.8
Alaska 98.7 99.1 99.3 92.6 95.2 96.7
Arizona 99.0 99.5 99.7 77.7 85.2 90.2
Central Plains 99.1 99.6 99.7 84.5 90.5 94.1
Colorado/Wyoming 96.2 98.3 99.1 78.0 86.0 90.7
Dakotas 98.9 99.4 99.6 80.9 87.8 92.0
Hawkeye 99.3 99.7 99.8 87.9 93.1 95.9
Mid-America 98.3 99.2 99.6 79.5 87.1 92.0
Nevada-Sierra 99.1 99.5 99.7 88.8 93.5 96.0
Northland 98.9 99.5 99.7 88.2 93.3 96.1
Portland 98.8 99.5 99.7 81.7 89.3 93.6
Salt Lake City 99.1 99.5 99.7 81.1 87.7 92.0
Seattle 99.0 99.6 99.7 88.6 93.2 95.8
Nation FY2017 Q2 98.2 99.2 99.5 80.6 87.7 92.0

Nation FY2016 Q2 (SPLY) 97.2 98.7 99.2 76.0 84.2 89.5

Nation FY2009 Annual 93.4 96.4 98.0 78.1 85.1 90.0
Nation FY2010 Annual 92.3 96.0 97.8 68.8 75.8 80.7
Nation FY2011 Annual 86.5 93.2 96.2 53.9 67.1 77.1
Nation FY2012 Annual 92.2 96.0 97.7 70.0 79.7 86.3
Nation FY2013 Annual 96.3 98.4 99.2 77.2 86.3 91.7
Nation FY2014 Annual 96.7 98.6 99.3 77.8 86.6 91.9
Nation FY2015 Annual 96.3 98.4 99.1 74.7 84.0 90.0
Nation FY2016 Annual 97.4 98.8 99.3 79.3 87.0 91.6
Nation FY2017 Q1 97.3 98.7 99.3 80.9 88.3 92.6
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