United States Postal Service®

Quarterly Performance for Presort First-Class Mail®
Mailpieces Delivered Between 01/01/2017 and 03/31/2017

Quarter II
FY2017

Overview

For Presort First-Class Mail® letters, cards, and flats, the service performance measurement system of U.S. Postal Service® uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent Mail® barcode (IMB®) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the external data to extrapolate results for the population of Presort First-Class Mail® using Full-Service Intelligent Mail®. Data collected by U.S. Postal Service® are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent Mail® Accuracy and Performance System (iMAPS).

The methodology for estimating performance for Presort First-Class Mail® letters, cards, and flats was modified slightly beginning in FY 2017 Quarter 1. The application of the last mile profile was changed from stratification by the type of final processing operation occurred to stratification by the number of days remaining to meet service standard after final processing occurred. This methodology change was made to improve the accuracy of the performance estimates as the new methodology better accounts for the relationship between time spent in last mile and time spent in processing.

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent Mail® and applies business rules for service measurement before sending data to iMAPS.

Presort First-Class™ Parcels were categorized as a competitive product as of October 3, 2011, and are no longer included in the Presort First-Class Mail® scores.

Limitations

An estimated maximum of 1.39% of total volume in measurement across all commercial mail classes had known data issues in the SASP system in FY 2017 Quarter 2, including mail pieces mis-categorized between Full Service and Basic, missing mail scans, inaccurate facility reference data, and inaccurate Start-the-Clock information.

Performance Highlights

National Overnight performance in FY 2017 Quarter 2 was 96.4 percent on time, 0.6 points higher when compared to the same period last year. National Two-Day performance was 95.4 percent on time, 1.2 points higher when compared to the same period last year. National Three-To-Five-Day performance was 92.7 percent on time, 3.0 points higher when compared to the same period last year. Nationally, at least 99.6 percent of mail across all service standards was delivered within the service standard plus three days in FY 2017 Quarter 2.

Eastern Area led the nation in Overnight service performance with 97.0 percent on time. For the seventeenth consecutive quarter, Pacific Area led the nation in Two-Day service performance, with 96.9 percent on time in FY 2017 Quarter 2. Southern Area led the nation in Three-To-Five-Day service performance with 93.2 percent on time.

In FY 2017 Quarter 2, 31 districts met or exceeded the Overnight performance target of 96.80, 18 districts met or exceeded the Two Day service performance target of 96.50, and two districts met or exceeded the Three-to-Five-Day service performance target of 95.25. Alaska and Nevada-Sierra led the nation in Overnight service performance with 98.9 percent on time, Alaska led the nation in Two-Day service performance with 98.6 percent on time, and Greater Indiana led the nation in Three-to-Five-Day service performance with 96.1 percent on time, respectively.

 

District Overnight Two-Day Three-To-Five-Day
Percent On Time Percent On Time Percent On Time
Capital Metro Area 96.9 95.3 92.8
Atlanta 97.0 96.2 93.1
Baltimore 98.0 93.9 92.3
Capital 94.9 92.3 90.4
Greater South Carolina 96.7 96.5 92.7
Greensboro 96.4 95.7 92.8
Mid-Carolinas 97.8 95.4 93.2
Northern Virginia 97.1 94.6 93.1
Richmond 95.4 94.2 91.9
Eastern Area 97.0 95.6 93.0
Appalachian 97.8 95.3 92.6
Central Pennsylvania 96.8 95.2 93.6
Kentuckiana 97.4 96.1 93.9
Northern Ohio 97.2 96.4 93.9
Ohio Valley 96.4 96.1 93.4
Philadelphia Metro 95.1 93.3 89.4
South Jersey 97.7 95.2 93.4
Tennessee 96.8 96.2 93.9
Western New York 97.2 96.3 93.1
Western Pennsylvania 98.1 96.6 93.6
Great Lakes Area 95.9 95.3 92.8
Central Illinois 92.0 94.3 88.9
Chicago 96.0 95.6 91.7
Detroit 95.3 95.2 90.9
Gateway 93.9 95.2 92.1
Greater Indiana 97.1 95.3 96.1
Greater Michigan 96.1 95.7 93.4
Lakeland 96.9 95.8 92.5
Northeast Area 94.1 93.1 90.6
Albany 95.1 94.4 92.2
Caribbean 93.4 97.9 87.2
Connecticut Valley 94.9 93.9 91.0
Greater Boston 94.9 94.6 89.3
Long Island 92.3 91.2 88.4
New York 93.7 91.5 88.3
Northern New England 94.3 94.0 89.9
Northern New Jersey 92.5 92.5 92.8
Triboro 89.1 90.7 88.3
Westchester 92.6 91.9 89.3
Pacific Area 96.4 96.9 92.7
Bay-Valley 97.8 96.4 92.0
Honolulu 95.2 N/A 91.6
Los Angeles 95.1 97.3 92.7
Sacramento 96.9 96.2 91.1
San Diego 97.8 97.6 94.1
San Francisco 95.8 95.3 93.8
Santa Ana 97.3 97.4 93.6
Sierra Coastal 98.1 97.8 95.0
Southern Area 96.8 96.0 93.2
Alabama 95.8 95.5 91.9
Arkansas 96.1 96.0 93.5
Dallas 97.1 95.4 93.5
Fort Worth 97.9 96.5 94.1
Gulf Atlantic 97.0 96.4 92.7
Houston 96.0 94.8 92.2
Louisiana 97.5 96.4 93.8
Mississippi 96.7 94.7 92.6
Oklahoma 97.9 96.6 95.1
Rio Grande 96.2 95.8 93.2
South Florida 97.7 95.9 93.3
Suncoast 96.2 96.6 93.6
Western Area 96.8 96.6 93.1
Alaska 98.9 98.6 94.7
Arizona 97.8 96.9 93.9
Central Plains 96.5 97.4 95.8
Colorado/Wyoming 95.0 94.1 90.2
Dakotas 98.2 96.9 91.0
Hawkeye 98.0 96.8 92.3
Mid-America 95.5 95.9 91.0
Nevada-Sierra 98.9 95.2 95.2
Northland 98.4 96.8 92.9
Portland 94.2 95.9 91.5
Salt Lake City 95.0 97.4 88.4
Seattle 96.1 96.8 92.2
Nation FY2017 Q2 96.4 95.4 92.7

Nation FY2016 Q2 (SPLY) 95.8 94.2 89.7

Nation FY2009 Annual 94.3 90.0 85.1
Nation FY2010 Annual 93.4 92.7 88.2
Nation FY2011 Annual 90.8 89.1 90.6
Nation FY2012 Annual 96.8 95.7 95.1
Nation FY2013 Annual 97.2 97.0 95.1
Nation FY2014 Annual 97.0 96.4 92.2
Nation FY2015 Annual 95.7 93.6 87.8
Nation FY2016 Annual 96.2 95.1 91.7
Nation FY2017 Q1 96.0 94.6 91.7

FY2017 Annual Target 96.80 96.50 95.25
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