United States Postal Service®

Quarterly Performance for Single-Piece First-Class Mail International®
Mailpieces Delivered Between 01/01/2017 and 03/31/2017

Quarter II
FY2017

Overview

Service performance for inbound and outbound Single-Piece First-Class Mail International® domestic transit is measured through the International Mail Measurement System (IMMS) operated by a third party vendor. IMMS utilizes only letter-shaped mail pieces, which is the predominant shape for both outbound and inbound Single-Piece First-Class Mail International®. IMMS uses an external sampling system modeled after and closely integrated with the External First-Class (EXFC) measurement system used for domestic Single-Piece First-Class Mail®. Transit time is compared against First-Class Mail® service standards.

The processing of Single-Piece First-Class Mail International® flats and parcels -- during either outbound transit from domestic origin to designated International Service Centers (ISC) or inbound transit from designated ISC to the domestic delivery address -- is the same as for domestic Single-Piece First-Class Mail® flats and parcels. The USPS® service standards are also the same. Accordingly, the performance for domestic Single-Piece First-Class Mail® flats (using the data from EXFC) and performance for domestic Single-Piece parcels (as measured End-To-End on parcels for which customers have purchased USPS Tracking®) serve as proxies for the service performance of outbound and inbound Single-Piece First-Class Mail International® flats and inbound Single-Piece First-Class Mail International® parcels. On January 27, 2013, outbound Single-Piece First-Class Mail International® parcels became a competitive product and are no longer included in the score calculation.

The following service performance results combine the results for letter performance from IMMS with the proxy data to measure service performance for all inbound and outbound Single-Piece First-Class Mail International®. Since not all postal administrative districts have sufficient international volumes for statistically representative reporting, U.S. Postal Service® reports international quarterly service performance at a postal administrative area level.

Performance Highlights

The national Single-Piece First-Class Mail International® Inbound/Outbound Combined performance was 82.8 percent on time in FY 2017 Quarter 2. Nationally, there was 98.4 percent of mail delivered within the service standard plus three days for Inbound/Outbound Combined. Eastern Area had the highest Inbound/Outbound Combined performance in FY 2017 Quarter 2, with 88.2 percent on time. Eastern had the highest performance among the seven areas for inbound, at 87.0 percent on time. Eastern Area also had the highest outbound performance this quarter, with 91.1 percent on time in FY 2017 Quarter 2. All areas had at least 97.9 percent of mail delivered within the service standard plus three days for inbound/outbound combined in FY 2017 Quarter 2.

The Inbound/Outbound Combined performance increased for all seven areas compared to the same period last year. The inbound performance of all areas saw significant improvement when compared to the same period last year. Each area had at least a 4.2 point increase and Capital Metro Area had a 6.9 point increase, the largest of any area. The outbound performance increased for four out of seven areas compared to the same period last year. Southern Area saw the largest improvement with a 3.7 point increase. Also, the outbound performance for Eastern Area saw a 3.5 point increase compared to the same period last year.

 

Area Inbound Outbound Inbound/Outbound
Percent On Time Percent On Time Percent On Time
Capital Metro 86.8 81.8 85.5
Eastern 87.0 91.1 88.2
Great Lakes 83.7 82.4 83.5
Northeast 81.2 83.9 81.5
Pacific 85.2 71.7 83.5
Southern 83.0 75.7 81.2
Western 81.6 65.9 77.5
Nation FY2017 Q2 84.4 78.5 82.8

Nation FY2016 Q2 (SPLY) 79.0 79.0 79.0

Nation FY2009 Annual 87.8 91.7 89.7
Nation FY2010 Annual 89.3 89.6 89.4
Nation FY2011 Annual 88.7 91.9 90.2
Nation FY2012 Annual 90.5 91.5 91.1
Nation FY2013 Annual 88.0 88.9 88.3
Nation FY2014 Annual 85.2 87.8 86.2
Nation FY2015 Annual 75.6 85.3 79.4
Nation FY2016 Annual 81.4 86.2 83.2
Nation FY2017 Q1 81.9 83.6 82.4

FY2017 Annual Target 94.0 94.0 94.0
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