United States Postal Service®

Quarterly Performance for Presort First-Class Mail®
Service Variance
Mailpieces Delivered Between 04/01/2017 and 06/30/2017

Quarter III
FY2017

Overview

For Presort First-Class Mail® letters, cards, and flats, the service performance measurement system of U.S. Postal Service® uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent Mail® barcode (IMB®) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the external data to extrapolate results for the population of Presort First-Class Mail® using Full-Service Intelligent Mail®. Data collected by U.S. Postal Service® are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent Mail® Accuracy and Performance System (iMAPS).

The methodology for estimating performance for Presort First-Class Mail® letters, cards, and flats was modified slightly beginning in FY 2017 Quarter 1. The application of the last mile profile was changed from stratification by the type of final processing operation that occurred to stratification by the number of days remaining to meet service standard after final processing occurred. This methodology change was made to improve the accuracy of the performance estimates as the new methodology better accounts for the relationship between time spent in last mile and time spent in processing.

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent Mail® and applies business rules for service measurement before sending data to iMAPS.

Presort First-Class™ Parcels were categorized as a competitive product as of October 3, 2011, and are no longer included in the Presort First-Class Mail® scores.

Limitations

A small volume, estimated at less than 1% of total volume in measurement across all commercial mail classes, had known data issues in the SASP system in FY 2017 Quarter 3. These issues included mail pieces mis-categorized between Full Service and Basic, missing mail scans, inaccurate facility reference data, inaccurate Start-the-Clock information, and inaccurate data exclusion.

Performance Highlights

National Presort First-Class Mail® Overnight performance in FY 2017 Quarter 3 was 96.9 percent on time, 0.2 points higher when compared to the same period last year. National Two-Day performance was 96.4 percent on time, 0.2 points higher when compared to the same period last year. National Three-To-Five-Day performance was 94.6 percent on time, 0.3 points higher when compared to the same period last year.

Capital Metro Area led the nation in Overnight service performance with 97.5 percent on time. Western Area also led the nation in Two-Day service performance, with 97.3 percent on time in FY 2017 Quarter 3. Eastern Area led the nation in Three-To-Five-Day service performance with 95.1 percent on time.

In FY 2017 Quarter 3, 43 districts met or exceeded the Overnight performance target of 96.80, 35 districts met or exceeded the Two-Day service performance target of 96.50 and 11 districts met or exceeded the Three-To-Five-Day service performance target of 95.25. Nevada-Sierra led the nation in Overnight service performance with 99.0 percent on time, Alaska led the nation in Two-Day service performance with 98.7 percent on time, and Central Plains led the nation in Three-To-Five-Day service performance with 96.8 percent on time.

 

District Overnight Two-Day Three-To-Five-Day
Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days
Capital Metro Area 99.3 99.7 99.8 98.9 99.5 99.7 98.5 99.4 99.7
Atlanta 99.3 99.7 99.8 99.0 99.5 99.8 98.4 99.3 99.7
Baltimore 99.6 99.8 99.9 98.8 99.5 99.7 98.6 99.5 99.7
Capital 99.0 99.6 99.7 98.1 99.3 99.6 98.1 99.2 99.6
Greater South Carolina 99.2 99.6 99.8 99.2 99.6 99.8 98.7 99.4 99.7
Greensboro 99.2 99.6 99.8 99.1 99.5 99.7 98.7 99.5 99.7
Mid-Carolinas 99.4 99.7 99.8 99.0 99.5 99.7 98.5 99.4 99.7
Northern Virginia 99.2 99.6 99.7 98.7 99.4 99.7 98.7 99.4 99.7
Richmond 99.3 99.6 99.7 99.1 99.6 99.7 98.7 99.4 99.7
Eastern Area 99.3 99.7 99.8 99.0 99.5 99.7 98.7 99.4 99.7
Appalachian 99.5 99.7 99.8 99.0 99.5 99.7 98.7 99.4 99.7
Central Pennsylvania 99.4 99.6 99.8 98.9 99.5 99.7 98.7 99.5 99.7
Kentuckiana 99.4 99.7 99.8 99.0 99.5 99.7 98.7 99.4 99.7
Northern Ohio 99.2 99.7 99.8 99.1 99.6 99.8 98.6 99.4 99.7
Ohio Valley 99.2 99.6 99.8 98.9 99.5 99.7 98.6 99.4 99.7
Philadelphia Metro 98.6 98.9 99.7 98.7 99.4 99.7 98.7 99.4 99.7
South Jersey 99.4 99.8 99.9 98.9 99.6 99.7 98.6 99.3 99.7
Tennessee 99.4 99.7 99.8 99.0 99.5 99.8 98.7 99.4 99.7
Western New York 99.5 99.8 99.9 99.3 99.7 99.8 99.0 99.5 99.7
Western Pennsylvania 99.4 99.8 99.8 99.1 99.7 99.8 98.7 99.4 99.7
Great Lakes Area 99.1 99.6 99.8 99.0 99.5 99.7 98.6 99.4 99.7
Central Illinois 98.9 99.4 99.6 98.9 99.5 99.7 98.4 99.3 99.6
Chicago 98.7 99.4 99.6 98.9 99.5 99.7 98.4 99.3 99.6
Detroit 98.9 99.4 99.7 99.0 99.5 99.7 98.2 99.1 99.6
Gateway 99.1 99.6 99.8 99.0 99.6 99.8 98.5 99.3 99.7
Greater Indiana 99.1 99.6 99.8 98.9 99.5 99.8 99.0 99.5 99.8
Greater Michigan 99.5 99.7 99.8 99.2 99.6 99.8 98.8 99.4 99.7
Lakeland 99.4 99.7 99.8 99.2 99.6 99.7 98.5 99.4 99.6
Northeast Area 98.9 99.5 99.7 98.6 99.4 99.7 98.2 99.2 99.6
Albany 99.3 99.7 99.8 99.0 99.5 99.7 98.8 99.5 99.7
Caribbean 98.6 99.4 99.6 99.1 99.5 99.6 96.4 98.5 99.2
Connecticut Valley 99.3 99.7 99.9 98.8 99.5 99.7 98.5 99.4 99.7
Greater Boston 98.8 99.4 99.8 98.5 99.4 99.7 98.4 99.3 99.7
Long Island 98.6 99.4 99.8 98.3 99.3 99.7 97.6 99.1 99.6
New York 98.7 99.3 99.5 98.1 99.2 99.4 97.7 99.0 99.4
Northern New England 99.3 99.8 99.9 99.0 99.7 99.9 98.4 99.4 99.7
Northern New Jersey 98.4 99.4 99.6 98.5 99.3 99.6 98.3 99.1 99.5
Triboro 98.3 99.1 99.4 98.1 99.3 99.6 98.1 99.2 99.6
Westchester 98.5 99.2 99.4 98.1 99.1 99.4 97.7 98.9 99.3
Pacific Area 99.1 99.5 99.7 99.2 99.6 99.8 98.5 99.4 99.6
Bay-Valley 98.8 99.4 99.6 98.8 99.5 99.7 98.1 99.2 99.5
Honolulu 99.0 99.5 99.7 N/A N/A N/A 97.9 98.9 99.4
Los Angeles 98.8 99.4 99.6 99.3 99.7 99.8 98.3 99.3 99.6
Sacramento 99.3 99.6 99.7 99.0 99.5 99.7 98.5 99.4 99.6
San Diego 99.4 99.7 99.8 99.4 99.7 99.9 98.9 99.5 99.8
San Francisco 98.9 99.5 99.8 98.9 99.5 99.7 98.8 99.4 99.7
Santa Ana 99.6 99.8 99.9 99.4 99.7 99.8 98.9 99.5 99.8
Sierra Coastal 99.3 99.7 99.8 99.3 99.6 99.8 98.7 99.4 99.7
Southern Area 99.2 99.6 99.7 98.9 99.5 99.7 98.6 99.4 99.7
Alabama 99.2 99.7 99.8 98.8 99.5 99.7 98.3 99.3 99.7
Arkansas 99.4 99.7 99.9 99.0 99.6 99.8 98.5 99.4 99.7
Dallas 98.6 99.2 99.4 98.8 99.4 99.6 98.7 99.4 99.7
Fort Worth 99.2 99.6 99.8 98.8 99.6 99.8 98.4 99.4 99.7
Gulf Atlantic 99.3 99.7 99.9 99.0 99.6 99.8 98.5 99.4 99.7
Houston 99.3 99.6 99.8 98.9 99.5 99.7 98.9 99.5 99.7
Louisiana 99.2 99.6 99.8 98.7 99.4 99.6 98.2 99.2 99.6
Mississippi 99.1 99.6 99.7 98.4 99.1 99.3 98.3 99.2 99.5
Oklahoma 99.5 99.7 99.8 99.2 99.6 99.8 98.9 99.5 99.7
Rio Grande 99.4 99.7 99.8 99.1 99.6 99.8 98.6 99.4 99.7
South Florida 99.3 99.6 99.7 98.7 99.5 99.6 98.3 99.2 99.5
Suncoast 99.2 99.6 99.8 98.9 99.6 99.8 98.7 99.4 99.7
Western Area 99.4 99.7 99.8 99.3 99.7 99.8 98.7 99.4 99.7
Alaska 99.6 99.7 99.8 99.2 99.4 99.5 98.7 99.2 99.5
Arizona 99.5 99.7 99.8 99.4 99.6 99.8 98.7 99.4 99.7
Central Plains 99.3 99.7 99.9 99.4 99.7 99.9 99.2 99.6 99.8
Colorado/Wyoming 99.1 99.6 99.8 99.1 99.7 99.8 98.3 99.3 99.7
Dakotas 99.6 99.8 99.9 99.4 99.7 99.9 98.5 99.4 99.7
Hawkeye 99.4 99.8 99.9 99.3 99.7 99.9 98.7 99.5 99.7
Mid-America 99.0 99.6 99.7 99.1 99.5 99.8 98.0 99.2 99.6
Nevada-Sierra 99.7 99.8 99.9 98.8 99.5 99.7 98.9 99.4 99.7
Northland 99.7 99.9 99.9 99.4 99.8 99.9 98.6 99.4 99.7
Portland 99.2 99.7 99.8 99.4 99.7 99.8 98.6 99.3 99.7
Salt Lake City 99.3 99.7 99.8 99.3 99.6 99.7 98.0 99.2 99.6
Seattle 99.3 99.7 99.9 99.4 99.7 99.8 98.7 99.4 99.7
Nation FY2017 Q3 99.2 99.6 99.8 98.9 99.5 99.7 98.6 99.4 99.7

Nation FY2016 Q3 (SPLY) 99.3 99.7 99.8 99.0 99.5 99.7 98.5 99.4 99.7

Nation FY2009 Annual 98.7 99.3 99.4 97.2 98.6 99.2 93.3 96.7 98.3
Nation FY2010 Annual 98.9 99.6 99.8 98.3 99.3 99.6 96.8 98.4 99.0
Nation FY2011 Annual 98.6 99.5 99.7 98.0 99.4 99.7 97.8 99.1 99.6
Nation FY2012 Annual 99.5 99.8 99.9 99.1 99.7 99.8 98.9 99.6 99.8
Nation FY2013 Annual 99.6 99.8 99.9 99.4 99.8 99.9 98.9 99.6 99.8
Nation FY2014 Annual 99.5 99.8 99.9 99.2 99.7 99.9 97.8 99.2 99.6
Nation FY2015 Annual 99.1 99.6 99.8 98.5 99.4 99.7 96.6 98.8 99.5
Nation FY2016 Annual 99.1 99.6 99.8 98.7 99.4 99.7 97.6 99.0 99.5
Nation FY2017 Q1 99.0 99.6 99.7 98.6 99.4 99.7 97.8 99.1 99.6
Nation FY2017 Q2 99.1 99.6 99.8 98.7 99.4 99.7 98.0 99.2 99.6
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