United States Postal Service®

Quarterly Performance for Package Services
Mailpieces Delivered Between 07/01/2017 and 09/30/2017

Quarter IV
FY2017

Overview

Package Services includes Media Mail®/Library Mail, Bound Printed Matter Flats, and Bound Printed Matter Parcels. Package Services includes both single-piece and presort volumes, with approximately 89 percent of the total represented by presort.

Service performance for Media Mail®/Library Mail and Bound Printed Matter Parcels is measured using an internal USPS® system, the Product Tracking and Reporting System (PTR). This system measures transit time from the time of mailing until the time of delivery to the intended recipient, on parcels for which a customer requested USPS Tracking® service. The first en route scan serves as the proxy for the time of mailing for commercial and PC Postage parcels that were not mailed over the counter. Transit time is compared to USPS® service standards to develop the measure of on-time service performance. The system measures service to and from virtually all 3-Digit ZIP Code™ areas for which Package Services volume originates or destinates.

Service performance for Bound Printed Matter Flats is measured using documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent Mail® barcode (IMB®) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the external data to extrapolate results to the entire volume of Full-Service Intelligent Mail® Bound Printed Matter Flats mail. Data collected by U.S. Postal Service® are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent Mail® Accuracy and Performance System (iMAPS).

The methodology for estimating performance for Bound Printed Matter Flats was modified slightly beginning in FY 2017 Quarter 1. The application of the last mile profile was changed from stratification by the type of final processing operation to stratification by the number of days remaining to meet service standard after final processing. This methodology change was made to improve the accuracy of the performance estimates as the new methodology better accounts for the relationship between time spent in last mile and time spent in processing.

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Bound Printed Matter Flats mail that is delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent Mail® and applies business rules for service measurement before sending data to iMAPS.

Service performance measurement was suspended for mail originating from or destined to the Caribbean District starting September 16, 2017 due to the devastating impacts of Hurricanes Irma and Maria.

Limitations

Data for the delivery factor of Bound Printed Matter Flats were comprised of Bound Printed Matter Flats and USPS Marketing Mail™ Flats with IMB® received by external reporters. USPS Marketing Mail™ Flats were used to supplement the very limited Bound Printed Matter Flats data available during this period. Because even the combination of those two types of mail still resulted in too little volume, External First-Class Mail® (EXFC) Measurement System flats were also used to supplement the data for calculating the delivery factor. As a result of the use of this proxy data, which may differ significantly from the actual product, the delivery factor may not be representative of the gap between estimated delivery based on the final automated processing and actual delivery for Bound Printed Matter Flats to every district.

In FY 2017 Quarter 4, the service performance results for Package Services through PTR included the data available for retail parcels mailed end-to-end from over the counter and with USPS Tracking® and End-To-End commercial and PC Postage parcels with USPS Tracking®. The first en route scan was used as the start-the-clock for the performance measurement of End-To-End parcels that were not mailed over the counter, with no adjustments for any transit time between acceptance and the first en route scan. USPS® is in the process of developing an approach to account for the period from when U.S. Postal Service® receives the mail until the first en route scan of the mail. Results for Destination Entry Bound Printed Matter parcels were also included in the measurement. While Destination Delivery Unit (DDU) Entry represented approximately 77 percent of Destination Entry Bound Printed Matter Parcels in the population, 98 percent of measured mail was DDU Entry. The results may not be representative of all parcels because of the heavy volume of DDU Entry parcels in measurement compared with the overall.

Due to the limitations of the current systems, the overall Package Services results are presented without any weighting. That is, no attempt was made to use the measured pieces to represent the entire Package Services population. These results represent the service performance for all measured Package Services pieces during the quarter.

Performance Highlights

National Package Services performance was 90.3 percent. In FY 2017 Quarter 4, 99.0 percent were delivered within the service standard plus three days.

In FY 2017 Quarter 4, 37 districts had scores above the target of 90.0. The Western Pennsylvania District led in performance with 95.6 percent and was followed by Richmond with 95.5 percent. Capital Metro Area achieved the highest performance of the seven areas with an on-time score of 92.8 percent.

The national FY 2017 annual performance of Package Services was 89.6 percent on time, a 7.1 point increase from the prior year. It represented the highest annual score since measurement began.

 

District Percent On Time
Capital Metro Area 92.8
Atlanta 91.5
Baltimore 92.2
Capital 92.2
Greater South Carolina 92.3
Greensboro 92.9
Mid-Carolinas 92.9
Northern Virginia 92.9
Richmond 95.5
Eastern Area 91.7
Appalachian 90.7
Central Pennsylvania 90.8
Kentuckiana 86.6
Northern Ohio 89.8
Ohio Valley 91.8
Philadelphia Metro 90.2
South Jersey 92.6
Tennessee 93.8
Western New York 94.3
Western Pennsylvania 95.6
Great Lakes Area 87.7
Central Illinois 84.7
Chicago 91.2
Detroit 86.8
Gateway 89.2
Greater Indiana 85.6
Greater Michigan 90.9
Lakeland 87.6
Northeast Area 90.4
Albany 86.5
Caribbean 70.9
Connecticut Valley 92.1
Greater Boston 91.9
Long Island 88.5
New York 90.1
Northern New England 91.7
Northern New Jersey 89.8
Triboro 91.4
Westchester 86.6
Pacific Area 91.2
Bay-Valley 93.6
Honolulu 68.2
Los Angeles 89.9
Sacramento 88.4
San Diego 93.5
San Francisco 92.3
Santa Ana 93.4
Sierra Coastal 88.4
Southern Area 88.6
Alabama 89.2
Arkansas 94.3
Dallas 88.5
Fort Worth 91.7
Gulf Atlantic 90.3
Houston 86.2
Louisiana 88.6
Mississippi 91.1
Oklahoma 88.5
Rio Grande 93.6
South Florida 80.8
Suncoast 86.4
Western Area 90.0
Alaska 86.2
Arizona 86.7
Central Plains 91.3
Colorado/Wyoming 88.3
Dakotas 89.0
Hawkeye 90.7
Mid-America 87.7
Nevada-Sierra 86.2
Northland 88.7
Portland 94.3
Salt Lake City 90.3
Seattle 94.1
Nation FY2017 Q4 90.3

Nation FY2016 Q4 (SPLY) 90.9

Nation FY2009 Annual 73.4
Nation FY2010 Annual 79.4
Nation FY2011 Annual 76.7
Nation FY2012 Annual 87.2
Nation FY2013 Annual 87.5
Nation FY2014 Annual 86.3
Nation FY2015 Annual 84.0
Nation FY2016 Annual 82.5
Nation FY2017 Annual 89.6
Nation FY2017 Q1 86.2
Nation FY2017 Q2 91.5
Nation FY2017 Q3 90.8

FY2017 Annual Target 90.0
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