United States Postal Service®

Quarterly Performance for Presort First-Class Mail®
Mailpieces Delivered Between 07/01/2017 and 09/30/2017

Quarter IV
FY2017

Overview

For Presort First-Class Mail® Letters, Cards, and Flats, the service performance measurement system of U.S. Postal Service® uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent Mail® barcode (IMB®) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the external data to extrapolate results for the population of Presort First-Class Mail® using Full-Service Intelligent Mail®. Data collected by U.S. Postal Service® are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent MailĀ® Accuracy and Performance System (iMAPS).

The methodology for estimating performance for Presort First-Class Mail® Letters, Cards, and Flats was modified slightly beginning in FY 2017 Quarter 1. The application of the last mile profile was changed from stratification by the type of final processing operation to stratification by the number of days remaining to meet service standard after final processing. This methodology change was made to improve the accuracy of the performance estimates as the new methodology better accounts for the relationship between time spent in last mile and time spent in processing.

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent Mail® and applies business rules for service measurement before sending data to iMAPS.

Presort First-Class™ Parcels were categorized as a competitive product as of October 3, 2011, and are no longer included in the Presort First-Class Mail® scores.

Service performance measurement was suspended for mail originating from or destined to the Caribbean District starting September 16, 2017 due to the devastating impacts of Hurricanes Irma and Maria.

Performance Highlights

National Presort First-Class Mail® Overnight performance in FY 2017 Quarter 4 was 96.6 percent on time, which is consistent when compared to the same period last year. National Two-Day performance was 96.0 percent on time, which is consistent when compared to the same period last year. National Three-To-Five-Day performance was 93.7 percent on time, 0.6 points lower when compared to the same period last year.

Eastern Area led the nation in Overnight service performance with 97.3 percent on time. Pacific Area led the nation in Two-Day service performance, with 97.1 percent on time in FY 2017 Quarter 4. Eastern Area also led the nation in Three-To-Five-Day service performance with 94.5 percent on time.

In FY 2017 Quarter 4, 35 districts met or exceeded the Overnight performance target of 96.80, 25 districts met or exceeded the Two-Day service performance target of 96.50 and 10 districts met or exceeded the Three-To-Five-Day service performance target of 95.25. Alaska and Nevada-Sierra led the nation in Overnight service performance with 99.0 percent on time, Alaska led the nation in Two-Day service performance with 98.8 percent on time, and Alaska led the nation in Three-To-Five-Day service performance with 96.2 percent on time.

National FY 2017 annual service performance for Presort First-Class MailĀ® improved across all Service Standards compared to FY 2016. Overnight service score increased by 0.3 points, Two-Day service score increased by 0.5 points, and Three-to-Five-Day service score increased by 1.5 points.

 

District Overnight Two-Day Three-To-Five-Day
Percent On Time Percent On Time Percent On Time
Capital Metro Area 97.2 96.2 93.9
Atlanta 97.4 96.5 93.6
Baltimore 98.1 95.1 93.3
Capital 93.1 94.5 92.5
Greater South Carolina 97.2 96.7 94.1
Greensboro 97.2 96.4 94.4
Mid-Carolinas 97.7 96.5 94.4
Northern Virginia 96.7 96.0 94.2
Richmond 96.0 96.0 93.1
Eastern Area 97.3 96.3 94.5
Appalachian 98.1 96.5 95.4
Central Pennsylvania 98.1 96.2 95.2
Kentuckiana 96.3 95.3 93.8
Northern Ohio 96.9 96.4 94.1
Ohio Valley 97.3 96.3 94.0
Philadelphia Metro 97.6 96.2 93.8
South Jersey 97.9 96.8 94.9
Tennessee 96.5 96.1 94.9
Western New York 97.2 96.9 95.7
Western Pennsylvania 97.1 96.7 94.1
Great Lakes Area 96.3 96.1 94.2
Central Illinois 95.4 96.1 93.8
Chicago 97.8 95.6 92.8
Detroit 96.2 96.3 93.0
Gateway 95.3 96.3 94.2
Greater Indiana 96.6 96.4 95.9
Greater Michigan 96.4 96.0 94.3
Lakeland 96.8 95.6 93.2
Northeast Area 94.8 95.6 93.5
Albany 96.2 96.0 94.5
Caribbean 89.8 94.2 81.7
Connecticut Valley 96.6 96.1 92.9
Greater Boston 95.9 96.1 93.4
Long Island 94.6 94.2 93.3
New York 94.5 93.7 92.5
Northern New England 96.4 96.6 93.6
Northern New Jersey 94.8 95.6 94.7
Triboro 95.6 94.8 94.3
Westchester 95.4 93.8 92.3
Pacific Area 96.2 97.1 93.7
Bay-Valley 97.2 96.6 94.3
Honolulu 97.4 N/A 93.8
Los Angeles 94.5 97.3 93.0
Sacramento 96.8 96.9 92.2
San Diego 97.9 97.4 95.3
San Francisco 95.2 95.8 95.0
Santa Ana 98.2 97.3 94.5
Sierra Coastal 96.8 97.6 95.5
Southern Area 96.8 94.7 92.3
Alabama 97.2 96.2 93.0
Arkansas 97.1 96.7 94.5
Dallas 97.0 94.1 93.9
Fort Worth 97.6 96.1 95.4
Gulf Atlantic 95.8 94.4 91.0
Houston 96.4 91.8 91.6
Louisiana 97.3 95.3 93.5
Mississippi 97.0 94.9 93.4
Oklahoma 98.1 96.7 95.6
Rio Grande 97.5 96.1 94.0
South Florida 96.1 91.5 85.6
Suncoast 95.3 94.3 90.4
Western Area 97.1 97.0 94.2
Alaska 99.0 98.8 96.2
Arizona 97.8 97.9 95.1
Central Plains 96.6 97.7 95.9
Colorado/Wyoming 94.3 91.4 92.8
Dakotas 98.3 98.1 94.1
Hawkeye 97.4 97.3 93.5
Mid-America 96.4 97.2 93.6
Nevada-Sierra 99.0 95.1 96.0
Northland 98.3 97.1 93.2
Portland 96.5 95.6 94.3
Salt Lake City 96.0 98.0 92.1
Seattle 96.1 96.0 91.1
Nation FY2017 Q4 96.6 96.0 93.7

Nation FY2016 Q4 (SPLY) 96.6 96.0 94.3

Nation FY2009 Annual 94.3 90.0 85.1
Nation FY2010 Annual 93.4 92.7 88.2
Nation FY2011 Annual 90.8 89.1 90.6
Nation FY2012 Annual 96.8 95.7 95.1
Nation FY2013 Annual 97.2 97.0 95.1
Nation FY2014 Annual 97.0 96.4 92.2
Nation FY2015 Annual 95.7 93.6 87.8
Nation FY2016 Annual 96.2 95.1 91.7
Nation FY2017 Annual 96.5 95.6 93.2
Nation FY2017 Q1 96.0 94.6 91.7
Nation FY2017 Q2 96.4 95.4 92.7
Nation FY2017 Q3 96.9 96.4 94.6

FY2017 Annual Target 96.80 96.50 95.25
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