United States Postal Service®

Quarterly Performance for Single-Piece First-Class Mail International®
Service Variance
Mailpieces Delivered Between 07/01/2017 and 09/30/2017

Quarter IV
FY2017

Overview

Service performance for inbound and outbound Single-Piece First-Class Mail International® domestic transit is measured through the International Mail Measurement System (IMMS) operated by a third party vendor. IMMS utilizes only letter-shaped mail pieces, which is the predominant shape for both outbound and inbound Single-Piece First-Class Mail International®. IMMS uses an external sampling system modeled after and closely integrated with the External First-Class Mail® (EXFC) Measurement System used for domestic Single-Piece First-Class Mail®. Transit time is compared against First-Class Mail® service standards.

The processing of Single-Piece First-Class Mail International® flats and parcels -- during either outbound transit from domestic origin to designated International Service Centers (ISC) or inbound transit from designated ISC to the domestic delivery address -- is the same as for domestic Single-Piece First-Class Mail® Flats and Parcels. The USPS® service standards are also the same. Accordingly, the performance for domestic Single-Piece First-Class Mail® Flats (using the data from EXFC) and performance for domestic Single-Piece Parcels (as measured End-To-End on parcels for which customers have purchased USPS Tracking®) serve as proxies for the service performance of outbound and inbound Single-Piece First-Class Mail International® flats and inbound Single-Piece First-Class Mail International® parcels. On January 27, 2013, outbound Single-Piece First-Class Mail International® parcels became a competitive product and are no longer included in the score calculation.

The following service performance results combine the results for letter performance from IMMS with the proxy data to measure service performance for all inbound and outbound Single-Piece First-Class Mail International®. Since not all postal administrative districts have sufficient international volumes for statistically representative reporting, U.S. Postal Service® reports international quarterly service performance at a postal administrative area level.

Service performance measurement was suspended for mail originating from or destined to the Caribbean District starting September 19, 2017 due to the devastating impacts of Hurricanes Irma and Maria.

Performance Highlights

The national Single-Piece First-Class Mail International® Inbound/Outbound Combined performance was 89.4 percent on time in FY 2017 Quarter 4. Nationally, there was 99.0 percent of mail delivered within the service standard plus three days for Inbound/Outbound Combined. Eastern Area had the highest Inbound/Outbound Combined performance in FY 2017 Quarter 4, with 91.3 percent on time. Eastern Area also had the highest performance among the seven areas for both inbound and outbound mail. All areas had at least 98.6 percent of mail delivered within the service standard plus three days for Inbound/Outbound combined in FY 2017 Quarter 4.

The Inbound/Outbound Combined performance increased for six out of seven areas compared to the same period last year. The inbound performance of all seven areas saw significant improvement when compared to the same period last year. Northeast Area had a 3.9 point increase, the largest of any area. The outbound performance increased for five out of seven areas compared to the same period last year. Great Lakes Area saw the largest improvement with a 3.1 point increase.

In FY 2017 annual Inbound performance improved by 4.1 points compared to FY 2016, Outbound performance declined by -0.3 points, and Inbound/Outbound Combined performance increased by 2.4 points.

 

Area Inbound Outbound Inbound/Outbound
Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days
Capital Metro 96.3 98.6 99.3 96.9 98.0 98.9 96.4 98.4 99.2
Eastern 96.6 98.4 99.1 97.6 98.6 98.9 96.9 98.5 99.1
Great Lakes 95.4 97.9 99.0 95.9 97.7 98.4 95.4 97.9 98.9
Northeast 95.6 98.2 99.1 97.7 98.6 99.1 95.9 98.3 99.1
Pacific 96.4 98.3 99.2 95.1 97.6 98.3 96.2 98.2 99.1
Southern 94.5 97.5 98.7 94.9 97.4 98.3 94.6 97.5 98.6
Western 95.7 97.9 99.0 95.6 98.0 98.9 95.7 98.0 99.0
Nation FY2017 Q4 95.9 98.2 99.1 96.3 98.1 98.7 96.0 98.2 99.0

Nation FY2016 Q4 (SPLY) 95.2 97.9 98.9 96.2 98.1 98.9 95.6 98.0 98.9

Nation FY2009 Annual 96.2 98.5 99.2 97.1 98.7 99.4 96.7 98.6 99.3
Nation FY2010 Annual 96.9 98.6 99.3 95.7 97.8 98.8 96.3 98.2 99.0
Nation FY2011 Annual 96.7 98.7 99.4 97.3 98.8 99.4 97.0 98.7 99.4
Nation FY2012 Annual 97.3 98.9 99.5 97.4 98.8 99.4 97.4 98.8 99.4
Nation FY2013 Annual 96.4 98.5 99.3 95.4 97.7 98.8 96.0 98.2 99.1
Nation FY2014 Annual 94.9 97.9 99.0 95.3 97.7 98.8 95.1 97.8 98.9
Nation FY2015 Annual 91.3 96.2 98.2 95.0 97.6 98.7 92.7 96.8 98.4
Nation FY2016 Annual 93.3 97.1 98.6 94.1 97.0 98.3 93.6 97.1 98.5
Nation FY2017 Annual 94.8 97.7 98.9 94.4 97.0 98.2 94.7 97.5 98.7
Nation FY2017 Q1 93.5 97.2 98.6 93.6 96.6 97.9 93.6 97.0 98.4
Nation FY2017 Q2 94.5 97.6 98.9 91.0 95.0 97.2 93.5 96.9 98.4
Nation FY2017 Q3 95.7 98.0 99.1 96.5 98.1 98.8 95.9 98.1 99.0
Powered By OneLink