United States Postal Service®

Quarterly Performance for Single-Piece First-Class Mail®
Mailpieces Delivered Between 07/01/2017 and 09/30/2017*

Quarter IV
FY2017

Overview

Since 1990, U.S. Postal Service® has contracted with a third party vendor to measure First-Class Mail® service performance independently and objectively via the External First-Class Mail® Measurement System (EXFC). EXFC is an external sampling system measuring the time it takes from deposit of mail into a collection box or lobby chute until its delivery to a home or business. EXFC measures the transit time for single-piece rate First-Class™ cards, letters, and flat envelopes and compares this actual service against service standards. EXFC continuously tests service in 892 three-digit ZIP Code™ areas among which virtually all Single-Piece First-Class Mail® originates and destinates.

Service performance for Single-Piece First-Class Mail® parcels has been combined with EXFC performance to formulate these combined Single-Piece First-Class Mail® results. Single-Piece First-Class Mail® parcel service is measured using an internal USPS® system. This system measures transit time from the time of mailing at a Post Office™ until the time of delivery for parcels for which a customer requested USPS Tracking® service. Actual transit time is then compared against First-Class Mail® service standards.

Single-Piece First-Class MailĀ® parcels were classified as a competitive product effective for pieces mailed on or after September 3, 2017; therefore, Single-Piece First-Class MailĀ® parcel results are not included in reporting after the week ending September 8, 2017.

Service performance measurement was suspended for mail originating from or destined to the Caribbean District starting September 19, 2017 due to the devastating impacts of Hurricanes Irma and Maria.

Performance Highlights

National Single-Piece First-Class Mail® results in FY 2017 Quarter 4 were 95.2 percent on time for Two-Day and 87.3 percent on time for Three-To-Five-Day. Nationally, at least 99.1 percent of mail across all service standards was delivered within the service standard plus three days in FY 2017 Quarter 4.

In FY 2017 Quarter 4 at the district level, there were 8 districts that scored at or above the performance target of 96.50 for Two-Day. Oklahoma had the highest Two-Day performance at 97.7 percent on time. Two-Day performance improved for 22 out of 67 districts compared to the same period last year. In FY 2017 Quarter 4 at the district level, Western Pennsylvania had the highest Three-To-Five-Day performance at 91.0 percent on time. Three-To-Five-Day performance improved for 15 out of 67 districts compared to the same period last year.

FY 2017 annual scores increased compared to FY 2016; while Two-Day performance remained the same, Three-To-Five-Day performance improved by 1.9 points.

 

District Overnight Two-Day Three-To-Five-Day
Percent On Time Percent On Time Percent On Time
Capital Metro Area N/A 94.8 87.2
Atlanta N/A 94.1 85.3
Baltimore N/A 95.2 85.4
Capital N/A 93.4 86.1
Greater South Carolina N/A 95.9 89.6
Greensboro N/A 94.3 87.6
Mid-Carolinas N/A 94.9 89.9
Northern Virginia N/A 95.1 89.4
Richmond N/A 95.4 87.2
Eastern Area N/A 95.8 89.0
Appalachian N/A 97.2 89.7
Central Pennsylvania N/A 96.3 88.7
Kentuckiana N/A 96.2 88.7
Northern Ohio N/A 94.1 87.5
Ohio Valley N/A 95.8 89.5
Philadelphia Metro N/A 95.3 87.2
South Jersey N/A 95.8 88.6
Tennessee N/A 96.0 89.3
Western New York N/A 96.0 90.2
Western Pennsylvania N/A 96.4 91.0
Great Lakes Area N/A 94.9 87.7
Central Illinois N/A 95.1 88.4
Chicago N/A 93.1 86.0
Detroit N/A 94.0 86.2
Gateway N/A 95.0 87.6
Greater Indiana N/A 95.9 87.1
Greater Michigan N/A 94.6 88.2
Lakeland N/A 95.3 88.1
Northeast Area N/A 94.1 85.8
Albany N/A 94.4 87.2
Caribbean N/A 91.7 70.8
Connecticut Valley N/A 95.6 87.2
Greater Boston N/A 93.6 86.4
Long Island N/A 93.7 86.7
New York N/A 93.3 85.2
Northern New England N/A 96.1 85.6
Northern New Jersey N/A 94.5 85.8
Triboro N/A 91.8 84.4
Westchester N/A 93.3 83.4
Pacific Area N/A 95.5 87.8
Bay-Valley N/A 95.0 87.5
Honolulu N/A 97.1 86.0
Los Angeles N/A 93.5 86.1
Sacramento N/A 96.8 89.0
San Diego N/A 96.2 88.2
San Francisco N/A 94.7 87.6
Santa Ana N/A 95.8 87.7
Sierra Coastal N/A 95.8 88.9
Southern Area N/A 94.9 86.2
Alabama N/A 95.1 87.1
Arkansas N/A 95.4 88.2
Dallas N/A 95.2 87.6
Fort Worth N/A 96.3 89.8
Gulf Atlantic N/A 94.8 84.9
Houston N/A 94.6 84.0
Louisiana N/A 94.6 86.2
Mississippi N/A 95.6 86.2
Oklahoma N/A 97.7 90.5
Rio Grande N/A 96.3 88.0
South Florida N/A 92.0 81.0
Suncoast N/A 93.3 85.4
Western Area N/A 95.9 87.2
Alaska N/A 96.0 87.8
Arizona N/A 95.8 88.7
Central Plains N/A 97.0 89.3
Colorado/Wyoming N/A 93.1 84.2
Dakotas N/A 96.7 86.2
Hawkeye N/A 97.0 89.6
Mid-America N/A 95.8 85.2
Nevada-Sierra N/A 97.0 90.4
Northland N/A 96.0 88.6
Portland N/A 95.8 87.4
Salt Lake City N/A 95.9 85.9
Seattle N/A 95.8 84.3
Nation FY2017 Q4* N/A 95.2 87.3

Nation FY2016 Q4 (SPLY) N/A 95.6 88.7

Nation FY2009 Annual 96.1 93.5 90.8
Nation FY2010 Annual 96.3 93.6 91.6
Nation FY2011 Annual 96.2 93.4 91.2
Nation FY2012 Annual 96.5 94.8 92.3
Nation FY2013 Annual 96.1 95.3 91.6
Nation FY2014 Annual 96.0 94.9 87.7
Nation FY2015 Annual 95.6 93.2 76.5
Nation FY2016 Annual N/A 94.7 83.7
Nation FY2017 Annual* N/A 94.7 85.6
Nation FY2017 Q1 N/A 93.8 82.3
Nation FY2017 Q2 N/A 94.3 84.4
Nation FY2017 Q3 N/A 95.5 88.3

FY2017 Annual Target N/A 96.50 95.25
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