United States Postal Service®

Quarterly Performance for Special Services
Mailpieces Delivered Between 07/01/2017 and 09/30/2017

Quarter IV
FY 2017

Overview

In FY 2017 Quarter 4, service performance was measured for the following Special Services: Delivery Services (which is a composite of USPS Tracking®, Signature Confirmation™, Certified Mail®, Electronic Return Receipt, Registered Mail™, and Collect on Delivery), Post Office™, Address Correction Service, Insurance Claims, Money Order Inquiry, and Address List Services. Customers' service expectations vary based on the Special Service; therefore no single service performance methodology is used for all products.

For Delivery Services, the elapsed time from barcode scan at delivery to the time the delivery information is available to customers is compared against the service standard.

Post Office™ Box Service is measured by comparing the availability of mail delivered to a P.O. Box™ section to the posted "uptime", the time of day when customers can expect to collect the mail from their P.O. Box™.

For automated Address Correction, the elapsed time from when data are transmitted to ACS to when data are forwarded to participants is compared against the service standard.

For Insurance Claims, the time in days from the date when all information is available for claims processing resolution to the date USPS® transmits a resolution to the customer is compared against the service standard.

For Money Order Inquiries, the time in days from the date when the customer purchases the inquiry service to the date a customer response is sent is compared against the service standard.

For Address List Services, the time in days from the date when customers request an address list service to the transmission of the corrected address information to the customer is compared against the service standard.

Service performance for Delivery Services and Post Office™ Box Service is reported quarterly by postal district. Automated Address Correction, Insurance Claims, Money Order Inquiries, and Address List Services each use a national, or centralized, system; thus, service performance is reported at a national level.

Performance Highlights

For the Special Services measured only at the national level, service performance in FY 2017 Quarter 4 was 99.1 percent on time for Money Order Inquiries, 98.3 percent on time for Insurance Claims, and Address Correction was 100.0 percent on time.

For Delivery Information Services, 96.8 percent of the information was delivered on time in FY 2017 Quarter 4, a decrease of 0.4 percentage points when compared to the same period last year. Seattle had the highest score at 98.1 percent on time. There were three districts at or above 98.0 percent on time in FY 2017 Quarter 4 and 31 districts at or above 97.0 percent on time.

In FY 2017 Quarter 4 national Post Office™ Box Service performance is lower when compared to the same period last year, at 89.9 percent on time. There were 29 districts which met or exceeded the performance target of 90.0. Fort Worth ranked highest among all districts with a score of 97.0 percent on time.

The national FY 2017 annual scores for all Special Services, with the exception of Post Office Box Service, exceeded the target of 90.0.

 

District Delivery Information Special Services Combined Score Post Office™ Box Service
Percent On Time Percent On Time
Capital Metro Area 96.9 85.9
Atlanta 96.6 75.4
Baltimore 96.9 87.3
Capital 95.7 77.6
Greater South Carolina 97.2 88.6
Greensboro 97.2 93.4
Mid-Carolinas 97.3 89.6
Northern Virginia 97.3 87.9
Richmond 97.3 82.6
Eastern Area 96.8 91.3
Appalachian 97.7 96.3
Central Pennsylvania 96.7 89.5
Kentuckiana 96.8 93.1
Northern Ohio 97.5 88.1
Ohio Valley 95.5 90.5
Philadelphia Metro 96.2 86.5
South Jersey 97.4 87.7
Tennessee 96.6 92.6
Western New York 97.5 92.2
Western Pennsylvania 97.4 90.3
Great Lakes Area 96.9 91.7
Central Illinois 97.0 91.2
Chicago 95.8 87.5
Detroit 97.2 84.7
Gateway 97.0 90.4
Greater Indiana 97.5 95.3
Greater Michigan 97.5 94.4
Lakeland 96.3 91.2
Northeast Area 96.6 84.0
Albany 96.5 88.5
Caribbean 87.8 47.6
Connecticut Valley 97.1 88.3
Greater Boston 97.0 86.3
Long Island 97.2 82.6
New York 96.3 60.5
Northern New England 97.8 90.0
Northern New Jersey 96.2 70.7
Triboro 95.7 87.2
Westchester 97.4 83.1
Pacific Area 96.4 88.7
Bay-Valley 97.2 86.9
Honolulu 93.6 94.3
Los Angeles 95.5 80.5
Sacramento 95.7 86.7
San Diego 96.7 89.4
San Francisco 96.2 92.6
Santa Ana 96.8 89.1
Sierra Coastal 97.3 91.6
Southern Area 96.4 90.7
Alabama 96.9 93.2
Arkansas 96.4 95.8
Dallas 95.7 92.3
Fort Worth 97.2 97.0
Gulf Atlantic 96.9 87.9
Houston 95.6 85.2
Louisiana 95.0 89.0
Mississippi 96.8 92.1
Oklahoma 96.7 91.8
Rio Grande 96.9 92.3
South Florida 95.3 73.2
Suncoast 96.8 82.0
Western Area 97.4 91.8
Alaska 95.1 77.8
Arizona 97.2 86.0
Central Plains 97.5 94.6
Colorado/Wyoming 97.3 86.2
Dakotas 98.1 95.5
Hawkeye 97.5 95.6
Mid-America 96.8 95.8
Nevada-Sierra 96.3 80.1
Northland 97.9 94.6
Portland 98.0 86.7
Salt Lake City 96.3 88.7
Seattle 98.1 90.9
Nation FY2017 Q4 96.8 89.9

Nation FY2016 Q4 (SPLY) 97.2 91.1

Nation FY2009 Annual 97.2 93.0
Nation FY2010 Annual 96.9 94.3
Nation FY2011 Annual 97.5 93.1
Nation FY2012 Annual 97.5 92.6
Nation FY2013 Annual 96.3 90.9
Nation FY2014 Annual 97.0 90.2
Nation FY2015 Annual 96.9 89.7
Nation FY2016 Annual 97.1 89.7
Nation FY2017 Annual 97.1 88.9
Nation FY2017 Q1 96.6 85.4
Nation FY2017 Q2 97.2 89.3
Nation FY2017 Q3 96.9 91.0

FY2017 Annual Target 90.0 90.0
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