United States Postal Service®

Quarterly Performance for USPS Marketing Mail®
Mailpieces Delivered Between 10/01/2017 and 12/31/2017

Quarter I
FY2018

Overview

As of FY 2017 Quarter 2, Standard Mail® was renamed to USPS Marketing Mail®.

For USPS Marketing Mail® Letters and non-Saturation flats, the service performance measurement system of U.S. Postal Service® uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent Mail® barcode (IMB®) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the external data to extrapolate results for the population of USPS Marketing Mail® using Full-Service Intelligent Mail®. Data collected by U.S. Postal Service® are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent Mail® Accuracy and Performance System (iMAPS).

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all USPS Marketing Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent Mail® and applies business rules for service measurement before sending data to iMAPS.

The service performance measure for Destination Delivery Unit (DDU) Entry Saturation flats involves the identification of major weekly Saturation mailings within delivery units. Delivery of these mailings is captured with a scan made by carriers at the completion of delivery of all pieces on the route. Service performance is measured by comparing the delivery date to the end date of the mailer requested in-home window to determine the percent delivered on time. Data from anonymous households reporting the receipt of these Saturation mailings are used to validate the accuracy of the carrier scans.

The service performance measurement system for Every Door Direct Mail - Retail® (EDDM Retail®) uses the documented arrival time of a mailing at a retail unit to start the clock, using the point-of-sale scan when mail is handed to U.S. Postal Service®, and an Intelligent Mail® parcel barcode (IMpb®) scan by a USPS® carrier to stop the clock. The delivery of bundles of EDDM Retail® pieces is captured with a scan made by carriers at the delivery unit upon distribution for delivery. Service performance is measured by comparing the total transit time of mail piece bundles to the service standard to determine the percent delivered on time.

Results for DDU Entry Saturation flats and EDDM Retail® are combined with other Destination Entry Standard Mail in the Destination Entry scores in this report.

The service performance measure for USPS Marketing Mail® Parcels with USPS Tracking® serves as a proxy for measuring service performance for USPS Marketing Mail® Parcels.

Service performance measurement was suspended for mail originating from or destined to the Caribbean District in FY 2018 Quarter 1 due to the devastating impacts of Hurricanes Irma and Maria.

Limitations

Due to limited automated processing for USPS Marketing Mail® Flats, the service performance results may not be representative of all USPS Marketing Mail® Flats performance. While Destination Delivery Unit (DDU) entered Saturation Flats and EDDM Retail® Flats have been included this quarter, significant gaps in the coverage of non-Saturation/non-EDDM Retail® DDU Entry mail still remain and are excluded from measurement.

Results for USPS Marketing Mail® Parcels, which represent less than 0.1 percent of all USPS Marketing Mail®, are not included in the overall USPS Marketing Mail® results.

The delivery factor for USPS Marketing Mail® Letters was created using USPS Marketing Mail® Letters with IMB® received by external reporters. Data for the delivery factor of USPS Marketing Mail® Flats were based on a combination of USPS Marketing Mail® Flats and Bound Printed Matter Flats with IMB® as well as External First-Class Mail® (EXFC) Measurement System test flats received by external reporters. The EXFC and Bound Printed Matter Flats data were used to supplement the limited USPS Marketing Mail® Flats data available during this period.

Performance Highlights

National Destination Entry mail achieved 88.1 percent on time in FY 2018 Quarter 1, which is 3.8 points lower than the same period last year, and 99.1 percent delivered within service standard plus three days. The Honolulu Performance Cluster led the nation in Destination Entry performance with 97.2 percent on time. Twenty-nine out of 66 districts achieved an on time performance at or above the higher performance target of 91.8 this year for Destination Entry mail.

End-To-End Entry National performance was 61.8 percent on time, which is 6.6 points lower than the same period last year. In FY 2018 Quarter 1, 91.0 percent of End-To-End Entry USPS Marketing Mail® was delivered within the service standard plus three days. The Alaska District had the highest End-To-End Entry score with 89.4 percent on time.

 

District Destination Entry End-to-End
Percent On Time Percent On Time
Capital Metro Area 87.9 57.1
Atlanta 83.4 50.2
Baltimore 87.2 51.1
Capital 84.1 51.4
Greater South Carolina 91.7 61.6
Greensboro 88.9 67.6
Mid-Carolinas 93.5 65.7
Northern Virginia 90.1 53.3
Richmond 85.2 56.1
Eastern Area 93.4 64.8
Appalachian 96.6 62.2
Central Pennsylvania 94.0 57.6
Kentuckiana 93.0 62.7
Northern Ohio 85.1 63.5
Ohio Valley 93.3 65.1
Philadelphia Metro 92.4 56.4
South Jersey 96.3 62.6
Tennessee 93.8 70.6
Western New York 96.3 70.8
Western Pennsylvania 96.1 75.6
Great Lakes Area 85.1 61.8
Central Illinois 84.8 60.9
Chicago 68.1 54.8
Detroit 78.3 61.4
Gateway 89.4 68.4
Greater Indiana 90.7 59.5
Greater Michigan 94.0 61.8
Lakeland 85.3 59.8
Northeast Area 81.3 48.1
Albany 90.6 47.8
Caribbean N/A N/A
Connecticut Valley 72.1 47.5
Greater Boston 79.5 43.5
Long Island 88.4 52.7
New York 85.8 54.6
Northern New England 90.5 43.9
Northern New Jersey 87.0 50.3
Triboro 70.3 46.2
Westchester 75.9 47.2
Pacific Area 91.4 67.0
Bay-Valley 85.1 67.0
Honolulu 97.2 74.3
Los Angeles 88.2 62.1
Sacramento 92.6 66.6
San Diego 93.9 68.5
San Francisco 89.9 67.6
Santa Ana 94.0 64.4
Sierra Coastal 95.6 71.7
Southern Area 87.3 64.2
Alabama 94.2 59.4
Arkansas 94.0 70.1
Dallas 86.6 55.1
Fort Worth 88.2 67.4
Gulf Atlantic 88.4 59.2
Houston 81.0 73.4
Louisiana 78.2 70.2
Mississippi 92.4 73.6
Oklahoma 93.2 67.0
Rio Grande 94.8 68.2
South Florida 73.4 57.0
Suncoast 91.5 60.2
Western Area 89.0 63.9
Alaska 96.1 89.4
Arizona 86.7 48.4
Central Plains 93.4 65.9
Colorado/Wyoming 78.1 52.9
Dakotas 93.9 65.0
Hawkeye 91.8 67.5
Mid-America 83.7 59.4
Nevada-Sierra 89.6 65.6
Northland 90.2 68.8
Portland 95.5 66.3
Salt Lake City 92.1 56.7
Seattle 93.4 74.7
Nation FY2018 Q1 88.1 61.8

Nation FY2017 Q1 (SPLY) 91.9 68.4

Nation FY2009 Annual 86.4 70.7
Nation FY2010 Annual 83.4 59.0
Nation FY2011 Annual 70.3 38.4
Nation FY2012 Annual 82.0 56.5
Nation FY2013 Annual 88.8 63.3
Nation FY2014 Annual 89.9 63.5
Nation FY2015 Annual 89.1 59.6
Nation FY2016 Annual 92.3 65.9
Nation FY2017 Annual 93.7 69.8

FY2018 Annual Target 91.8 91.8
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