United States Postal Service®

Quarterly Performance for Single-Piece First-Class Mail®
Mailpieces Delivered Between 10/01/2017 and 12/31/2017

Quarter I
FY2018

Overview

Since 1990, U.S. Postal Service® has contracted with a third party vendor to measure First-Class Mail® service performance independently and objectively via the External First-Class Mail® Measurement System (EXFC). EXFC is an external sampling system measuring the time it takes from deposit of mail into a collection box or lobby chute until its delivery to a home or business. EXFC measures the transit time for single-piece rate First-Class™ cards, letters, and flat envelopes and compares this actual service against service standards. EXFC continuously tests service in 892 three-digit ZIP Code™ areas among which virtually all Single-Piece First-Class Mail® originates and destinates.

Single-Piece First-Class Mail® parcels were classified as a competitive product effective for pieces mailed on or after September 3, 2017; therefore, Single-Piece First-Class Mail® parcel results are no longer included in Single-Piece First-Class Mail® reporting.

Service performance measurement was suspended for mail originating from or destined to the Caribbean District in FY 2018 Quarter 1 due to the devastating impacts of Hurricanes Irma and Maria.

Performance Highlights

National Single-Piece First-Class Mail® results in FY 2018 Quarter 1 were 93.1 percent on time for Two-Day and 78.8 percent on time for Three-To-Five-Day. Nationally, at least 98.9 percent of mail across all service standards was delivered within the service standard plus three days in FY 2018 Quarter 1.

In FY 2018 Quarter 1 at the district level, Western New York had the highest Two-Day performance at 96.5 percent on time. Two-Day performance improved for 18 out of 66 districts compared to the same period last year. In FY 2018 Quarter 1 at the district level, Alaska had the highest Three-To-Five-Day performance at 86.5 percent on time. Three-To-Five-Day performance improved for 8 out of 66 districts compared to the same period last year.

 

District Overnight Two-Day Three-To-Five-Day
Percent On Time Percent On Time Percent On Time
Capital Metro Area N/A 93.0 78.0
Atlanta N/A 91.3 74.7
Baltimore N/A 92.1 71.9
Capital N/A 91.0 75.5
Greater South Carolina N/A 95.6 84.8
Greensboro N/A 93.8 81.5
Mid-Carolinas N/A 93.8 82.5
Northern Virginia N/A 93.1 80.7
Richmond N/A 93.4 76.4
Eastern Area N/A 93.9 81.3
Appalachian N/A 94.6 82.8
Central Pennsylvania N/A 94.6 81.4
Kentuckiana N/A 93.7 78.5
Northern Ohio N/A 90.1 74.9
Ohio Valley N/A 93.4 81.3
Philadelphia Metro N/A 93.7 82.3
South Jersey N/A 94.3 82.2
Tennessee N/A 95.0 84.3
Western New York N/A 96.5 83.2
Western Pennsylvania N/A 94.9 84.3
Great Lakes Area N/A 92.1 77.8
Central Illinois N/A 93.1 81.3
Chicago N/A 86.5 71.9
Detroit N/A 88.9 72.4
Gateway N/A 93.4 80.3
Greater Indiana N/A 92.8 80.9
Greater Michigan N/A 94.0 79.9
Lakeland N/A 92.3 74.9
Northeast Area N/A 91.2 77.0
Albany N/A 92.0 79.5
Caribbean N/A N/A N/A
Connecticut Valley N/A 92.0 76.7
Greater Boston N/A 91.3 76.8
Long Island N/A 91.7 79.1
New York N/A 89.9 77.8
Northern New England N/A 94.0 77.5
Northern New Jersey N/A 91.4 76.5
Triboro N/A 86.5 74.2
Westchester N/A 88.3 72.4
Pacific Area N/A 94.0 79.7
Bay-Valley N/A 92.5 78.8
Honolulu N/A 95.9 76.6
Los Angeles N/A 91.7 75.9
Sacramento N/A 95.1 81.4
San Diego N/A 95.0 81.1
San Francisco N/A 93.8 81.5
Santa Ana N/A 95.3 82.0
Sierra Coastal N/A 93.7 77.4
Southern Area N/A 93.3 78.2
Alabama N/A 93.5 80.9
Arkansas N/A 94.8 82.6
Dallas N/A 92.3 75.4
Fort Worth N/A 94.4 79.7
Gulf Atlantic N/A 93.0 79.1
Houston N/A 92.0 72.4
Louisiana N/A 91.8 77.0
Mississippi N/A 92.9 79.6
Oklahoma N/A 95.5 85.3
Rio Grande N/A 95.3 81.3
South Florida N/A 88.9 71.4
Suncoast N/A 94.7 81.8
Western Area N/A 94.1 78.9
Alaska N/A 96.1 86.5
Arizona N/A 94.6 78.0
Central Plains N/A 95.6 81.3
Colorado/Wyoming N/A 89.9 75.3
Dakotas N/A 95.6 79.2
Hawkeye N/A 94.4 79.6
Mid-America N/A 93.7 77.8
Nevada-Sierra N/A 94.9 82.3
Northland N/A 94.2 79.2
Portland N/A 95.2 81.7
Salt Lake City N/A 94.9 79.0
Seattle N/A 93.6 77.7
Nation FY2018 Q1 N/A 93.1 78.8

Nation FY2017 Q1 (SPLY) N/A 93.8 82.3

Nation FY2009 Annual 96.1 93.5 90.8
Nation FY2010 Annual 96.3 93.6 91.6
Nation FY2011 Annual 96.2 93.4 91.2
Nation FY2012 Annual 96.5 94.8 92.3
Nation FY2013 Annual 96.1 95.3 91.6
Nation FY2014 Annual 96.0 94.9 87.7
Nation FY2015 Annual 95.6 93.2 76.5
Nation FY2016 Annual N/A 94.7 83.7
Nation FY2017 Annual N/A 94.7 85.6

FY2018 Annual Target N/A 96.50 95.25
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