United States Postal Service®

Quarterly Performance for Presort First-Class Mail®
Mailpieces Delivered Between 01/01/2018 and 03/31/2018

Quarter II
FY2018

Overview

For Presort First-Class Mail® Letters, Cards, and Flats, the service performance measurement system of U.S. Postal Service® uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent Mail® barcode (IMB®) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the external data to extrapolate results for the population of Presort First-Class Mail® using Full-Service Intelligent Mail®. Data collected by U.S. Postal Service® are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent Mail® Accuracy and Performance System (iMAPS).

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent Mail® and applies business rules for service measurement before sending data to iMAPS.

Service performance measurement was suspended for mail originating from or destined to Caribbean District in FY 2018 Quarter 1 and FY 2018 Quarter 2 due to the devastating impacts of Hurricanes Irma and Maria. Measurement will resume in FY 2018 Quarter 3.

Performance Highlights

National Presort First-Class Mail® Overnight performance in FY 2018 Quarter 2 was 95.6 percent on time, 0.8 points lower than the same period last year. National Two-Day performance was 93.9 percent on time, 1.5 points lower than the same period last year. National Three-To-Five-Day performance was 89.7 percent on time, 3.0 points lower when compared to the same period last year.

Western Area led the nation in Overnight service performance, with 96.6 percent on time. Pacific Area led the nation in Two-Day service performance, with 96.2 percent on time in FY 2018 Quarter 2. Western Area again led the nation in Three-To-Five-Day service performance, with 90.6 percent on time.

In FY 2018 Quarter 2, 16 districts met or exceeded the Overnight performance target of 96.80, eight districts met or exceeded the Two-Day service performance target of 96.50, and no districts met the Three-To-Five-Day service performance target of 95.25. Santa Ana and Alaska led the nation in Overnight service performance with 98.3 percent on time, Alaska led the nation in Two-Day service performance with 98.4 percent on time, and Greater Indiana led the nation in Three-To-Five-Day service performance with 94.1 percent on time.

 

District Overnight Two-Day Three-To-Five-Day
Percent On Time Percent On Time Percent On Time
Capital Metro Area 95.8 93.8 89.7
Atlanta 96.3 94.3 90.3
Baltimore 95.5 90.5 85.2
Capital 88.7 91.5 87.9
Greater South Carolina 96.6 95.8 91.0
Greensboro 95.3 94.2 90.3
Mid-Carolinas 97.0 94.8 91.5
Northern Virginia 95.5 94.0 89.5
Richmond 91.9 90.3 85.3
Eastern Area 96.3 94.0 90.1
Appalachian 97.2 95.1 91.1
Central Pennsylvania 97.4 94.1 92.3
Kentuckiana 95.4 93.8 91.0
Northern Ohio 93.9 94.3 90.2
Ohio Valley 96.5 94.0 90.0
Philadelphia Metro 94.6 90.9 85.9
South Jersey 97.0 95.3 90.8
Tennessee 96.2 94.3 90.8
Western New York 96.9 95.1 91.5
Western Pennsylvania 96.9 95.1 91.2
Great Lakes Area 94.3 92.5 89.5
Central Illinois 93.1 91.4 86.2
Chicago 91.1 84.8 76.1
Detroit 92.9 93.3 88.6
Gateway 92.3 93.0 89.3
Greater Indiana 96.1 94.1 94.1
Greater Michigan 96.6 94.2 91.5
Lakeland 95.8 92.8 88.5
Northeast Area 93.1 92.3 86.9
Albany 96.6 94.0 90.8
Caribbean N/A N/A N/A
Connecticut Valley 93.3 93.3 85.2
Greater Boston 93.0 93.3 83.6
Long Island 90.6 90.1 86.8
New York 90.3 88.8 85.2
Northern New England 94.0 93.2 85.1
Northern New Jersey 91.6 92.4 90.3
Triboro 91.6 88.7 84.8
Westchester 93.0 89.3 86.6
Pacific Area 95.6 96.2 89.9
Bay-Valley 96.1 95.6 92.3
Honolulu 95.9 N/A 89.4
Los Angeles 94.6 96.7 89.1
Sacramento 95.6 95.6 88.0
San Diego 97.4 97.1 91.5
San Francisco 94.6 94.9 91.5
Santa Ana 98.3 96.6 91.3
Sierra Coastal 95.8 95.8 91.3
Southern Area 95.7 94.5 89.7
Alabama 96.7 95.0 90.6
Arkansas 95.2 95.1 89.7
Dallas 95.7 94.0 91.2
Fort Worth 94.5 94.9 89.8
Gulf Atlantic 96.9 95.8 89.1
Houston 91.6 90.3 85.6
Louisiana 96.0 93.9 87.6
Mississippi 96.1 92.8 90.2
Oklahoma 98.0 96.3 93.1
Rio Grande 96.1 94.7 90.9
South Florida 96.0 92.7 85.1
Suncoast 95.9 95.8 91.0
Western Area 96.6 96.1 90.6
Alaska 98.3 98.4 92.8
Arizona 97.6 97.0 92.1
Central Plains 94.8 96.1 92.7
Colorado/Wyoming 95.6 94.0 91.5
Dakotas 97.3 97.0 88.5
Hawkeye 96.9 95.0 89.2
Mid-America 94.7 94.8 89.9
Nevada-Sierra 97.1 93.8 92.9
Northland 97.8 96.0 88.4
Portland 96.8 97.5 91.1
Salt Lake City 95.3 96.5 84.2
Seattle 96.7 97.6 91.4
Nation FY2018 Q2 95.6 93.9 89.7

Nation FY2017 Q2 (SPLY) 96.4 95.4 92.7

Nation FY2009 Annual 94.3 90.0 85.1
Nation FY2010 Annual 93.4 92.7 88.2
Nation FY2011 Annual 90.8 89.1 90.6
Nation FY2012 Annual 96.8 95.7 95.1
Nation FY2013 Annual 97.2 97.0 95.1
Nation FY2014 Annual 97.0 96.4 92.2
Nation FY2015 Annual 95.7 93.6 87.8
Nation FY2016 Annual 96.2 95.1 91.7
Nation FY2017 Annual 96.5 95.6 93.2
Nation FY2018 Q1 95.4 94.0 90.7

FY2018 Annual Target 96.80 96.50 95.25
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