United States Postal Service®

Quarterly Performance for Presort First-Class Mail®
Mailpieces Delivered Between 04/01/2018 and 06/30/2018

Quarter III
FY2018

Overview

For Presort First-Class MailĀ® Letters, Cards, and Flats, the service performance measurement system of U.S. Postal ServiceĀ® uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent Mail® barcode (IMB®) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the external data to extrapolate results for the population of Presort First-Class Mail® using Full-Service Intelligent Mail®. Data collected by U.S. Postal Service® are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent Mail® Accuracy and Performance System (iMAPS).

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent Mail® and applies business rules for service measurement before sending data to iMAPS.

Service performance measurement was suspended for mail originating from or destined to Caribbean District in FY 2018 Quarter 1 and FY 2018 Quarter 2 due to the devastating impacts of Hurricanes Irma and Maria. Measurement resumed in FY 2018 Quarter 3.

Performance Highlights

National Presort First-Class Mail® Overnight performance in FY 2018 Quarter 3 was 96.6 percent on time, which is 0.3 points lower than the same period last year. National Two-Day performance was 96.1 percent on time, which is 0.3 points lower than the same period last year. National Three-To-Five-Day performance was 94.0 percent on time, which is 0.6 points lower when compared to the same period last year.

Capital Metro Area and Eastern Area led the nation in Overnight service performance, with 97.3 percent on time. Pacific Area and Western Area led the nation in Two-Day service performance, with 96.7 percent on time in FY 2018 Quarter 3. Eastern Area led the nation in Three-To-Five-Day service performance, with 94.5 percent on time.

In FY 2018 Quarter 3, 34 districts met or exceeded the Overnight performance target of 96.80, 26 districts met or exceeded the Two-Day service performance target of 96.50, and 4 districts met or exceeded the Three-To-Five-Day service performance target of 95.25. Alaska led the nation in Overnight service performance with 99.0 percent on time and in Two-Day service performance with 98.9 percent on time, and Western New York and Greater Indiana led the nation in Three-To-Five-Day service performance with 96.0 percent on time.

 

District Overnight Two-Day Three-To-Five-Day
Percent On Time Percent On Time Percent On Time
Capital Metro Area 97.3 96.2 94.3
Atlanta 97.3 96.2 94.2
Baltimore 97.5 94.9 93.1
Capital 92.1 94.8 92.9
Greater South Carolina 97.7 97.3 94.8
Greensboro 97.1 96.6 95.2
Mid-Carolinas 98.2 96.7 95.2
Northern Virginia 96.7 96.0 94.1
Richmond 96.1 95.7 91.9
Eastern Area 97.3 96.1 94.5
Appalachian 97.7 96.4 95.1
Central Pennsylvania 97.9 96.3 94.4
Kentuckiana 97.2 95.2 94.7
Northern Ohio 96.0 96.1 94.0
Ohio Valley 96.7 95.5 93.6
Philadelphia Metro 98.3 96.5 94.5
South Jersey 98.5 97.1 94.5
Tennessee 97.3 95.8 95.2
Western New York 97.6 96.8 96.0
Western Pennsylvania 97.1 96.5 95.2
Great Lakes Area 96.4 95.4 93.9
Central Illinois 95.0 94.6 91.2
Chicago 94.8 94.6 90.5
Detroit 96.3 96.5 93.9
Gateway 96.5 95.4 94.3
Greater Indiana 96.9 95.4 96.0
Greater Michigan 97.3 96.6 94.6
Lakeland 96.1 95.3 93.0
Northeast Area 95.4 95.5 93.2
Albany 97.7 96.3 94.8
Caribbean 91.4 97.5 88.1
Connecticut Valley 96.4 96.0 92.4
Greater Boston 94.5 95.8 91.2
Long Island 94.2 94.4 92.6
New York 94.2 93.4 92.3
Northern New England 95.7 95.5 91.7
Northern New Jersey 95.0 95.8 95.2
Triboro 95.2 95.4 93.8
Westchester 94.1 93.6 92.9
Pacific Area 95.6 96.7 93.7
Bay-Valley 95.5 95.8 94.0
Honolulu 97.4 N/A 92.7
Los Angeles 93.3 96.9 92.9
Sacramento 96.3 96.8 93.5
San Diego 97.3 96.5 94.4
San Francisco 96.1 96.1 94.4
Santa Ana 98.8 97.3 94.8
Sierra Coastal 96.5 96.8 94.4
Southern Area 97.1 96.5 94.3
Alabama 97.4 96.0 94.1
Arkansas 96.7 96.3 93.8
Dallas 96.8 96.9 94.9
Fort Worth 97.3 96.9 94.5
Gulf Atlantic 96.4 96.2 93.2
Houston 97.6 96.5 93.2
Louisiana 97.1 96.8 94.3
Mississippi 96.2 95.2 94.3
Oklahoma 98.0 96.6 95.2
Rio Grande 96.9 96.4 94.2
South Florida 96.7 95.0 93.6
Suncoast 97.0 96.6 94.5
Western Area 96.9 96.7 93.9
Alaska 99.0 98.9 95.7
Arizona 97.5 96.4 94.6
Central Plains 96.0 96.8 95.4
Colorado/Wyoming 96.1 92.1 94.3
Dakotas 97.9 97.4 92.9
Hawkeye 97.9 96.6 93.5
Mid-America 96.1 95.8 93.4
Nevada-Sierra 98.0 95.6 95.2
Northland 98.2 97.0 92.3
Portland 94.3 95.7 91.9
Salt Lake City 95.6 97.3 90.9
Seattle 96.9 97.4 93.8
Nation FY2018 Q3 96.6 96.1 94.0

Nation FY2017 Q3 (SPLY) 96.9 96.4 94.6

Nation FY2009 Annual 94.3 90.0 85.1
Nation FY2010 Annual 93.4 92.7 88.2
Nation FY2011 Annual 90.8 89.1 90.6
Nation FY2012 Annual 96.8 95.7 95.1
Nation FY2013 Annual 97.2 97.0 95.1
Nation FY2014 Annual 97.0 96.4 92.2
Nation FY2015 Annual 95.7 93.6 87.8
Nation FY2016 Annual 96.2 95.1 91.7
Nation FY2017 Annual 96.5 95.6 93.2
Nation FY2018 Q1 95.4 94.0 90.7
Nation FY2018 Q2 95.6 93.9 89.7

FY2018 Annual Target 96.80 96.50 95.25
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