United States Postal Service®

Quarterly Performance for Presort First-Class Mail®
Mailpieces Delivered Between 07/01/2018 and 09/30/2018

Quarter IV
FY2018

Overview

For Presort First-Class Mail® Letters, Cards, and Flats, the service performance measurement system of U.S. Postal Service® uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent Mail® barcode (IMB®) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the external data to extrapolate results for the population of Presort First-Class Mail® using Full-Service Intelligent Mail®. Data collected by U.S. Postal Service® are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent Mail® Accuracy and Performance System (iMAPS).

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent Mail® and applies business rules for service measurement before sending data to iMAPS.

Service performance measurement was suspended for mail originating from or destined to Caribbean District in FY 2018 Quarter 1 and FY 2018 Quarter 2 due to the devastating impacts of Hurricanes Irma and Maria. Measurement resumed in FY 2018 Quarter 3.

Performance Highlights

 National Presort First-Class Mail® Overnight performance in FY 2018 Quarter 4 was 96.5 percent on time, which is 0.1 points lower than the same period last year. National Two-Day performance was 95.9 percent on time, which is 0.1 points lower than the same period last year. National Three-To-Five-Day performance was 93.8 percent on time, which is 0.1 points higher when compared to the same period last year.

Eastern Area led the nation in Overnight service performance, with 97.1 percent on time. Pacific Area led the nation in Two-Day service performance, with 96.7 percent on time in FY 2018 Quarter 4. Eastern Area led the nation in Three-To-Five-Day service performance, with 94.2 percent on time.

In FY 2018 Quarter 4, 29 districts met or exceeded the Overnight performance target of 96.80, 16 districts met or exceeded the Two-Day service performance target of 96.50, and 3 districts met or exceeded the Three-To-Five-Day service performance target of 95.25.  Alaska led the nation in Overnight service performance with 98.9 percent on time and in Two-Day service performance with 98.7 percent on time, and Greater Indiana led the nation in Three-To-Five-Day service performance with 96.2 percent on time.

National FY 2018 annual service performance for Presort First-Class Mail® declined across all Service Standards compared to FY 2017. Overnight service score decreased by 0.5 points, Two-Day service score decreased by 0.7 points, and Three-to-Five-Day service score decreased by 1.2 points.

 

District Overnight Two-Day Three-To-Five-Day
Percent On Time Percent On Time Percent On Time
Capital Metro Area 96.7 95.3 93.5
Atlanta 96.7 96.0 94.1
Baltimore 97.6 95.3 92.7
Capital 93.5 94.3 92.8
Greater South Carolina 96.2 95.1 92.0
Greensboro 96.5 95.3 94.1
Mid-Carolinas 98.0 94.8 93.9
Northern Virginia 95.8 95.3 93.7
Richmond 95.4 95.4 92.4
Eastern Area 97.1 96.0 94.2
Appalachian 98.1 96.5 94.2
Central Pennsylvania 98.0 96.0 94.3
Kentuckiana 97.9 96.2 94.6
Northern Ohio 96.1 95.9 93.5
Ohio Valley 96.0 95.5 93.8
Philadelphia Metro 97.8 96.3 94.4
South Jersey 98.3 96.9 94.4
Tennessee 96.5 95.7 94.6
Western New York 96.7 95.5 95.4
Western Pennsylvania 97.1 95.6 94.3
Great Lakes Area 96.4 95.7 94.1
Central Illinois 95.0 94.8 92.1
Chicago 96.5 94.4 90.9
Detroit 95.7 96.3 93.1
Gateway 96.9 96.2 94.5
Greater Indiana 96.1 95.9 96.2
Greater Michigan 96.6 96.3 94.5
Lakeland 96.9 95.9 93.7
Northeast Area 95.6 95.8 93.6
Albany 97.2 96.1 94.0
Caribbean 94.0 96.3 88.3
Connecticut Valley 96.6 96.3 93.1
Greater Boston 95.6 96.4 93.1
Long Island 95.0 95.0 93.5
New York 93.4 93.6 92.8
Northern New England 96.6 96.0 91.8
Northern New Jersey 95.3 95.7 95.2
Triboro 94.5 94.6 93.6
Westchester 96.6 94.7 93.6
Pacific Area 95.7 96.7 93.2
Bay-Valley 97.1 96.4 94.4
Honolulu 95.5 N/A 92.1
Los Angeles 93.2 96.9 93.0
Sacramento 96.2 96.6 92.3
San Diego 97.1 96.4 92.8
San Francisco 96.2 95.8 95.1
Santa Ana 98.3 97.0 94.5
Sierra Coastal 96.1 97.0 94.7
Southern Area 96.4 95.7 93.7
Alabama 97.4 96.2 93.9
Arkansas 96.9 96.5 94.2
Dallas 92.0 94.1 93.1
Fort Worth 97.3 95.8 94.1
Gulf Atlantic 96.8 96.0 93.3
Houston 97.2 94.7 93.9
Louisiana 97.5 96.8 94.0
Mississippi 96.3 95.7 93.9
Oklahoma 98.0 96.1 95.1
Rio Grande 95.7 95.4 93.9
South Florida 97.3 94.9 93.0
Suncoast 97.0 96.7 94.5
Western Area 96.8 96.6 94.1
Alaska 98.9 98.7 95.2
Arizona 97.2 96.6 94.3
Central Plains 95.5 96.5 95.6
Colorado/Wyoming 96.4 95.4 94.0
Dakotas 98.5 97.6 93.8
Hawkeye 97.9 96.3 93.1
Mid-America 96.4 96.4 93.0
Nevada-Sierra 97.6 95.0 94.6
Northland 97.8 96.3 92.8
Portland 96.4 97.2 93.5
Salt Lake City 95.5 97.9 91.9
Seattle 95.5 97.1 92.8
Nation FY2018 Q4 96.5 95.9 93.8

Nation FY2017 Q4 (SPLY) 96.6 96.0 93.7

Nation FY2009 Annual 94.3 90.0 85.1
Nation FY2010 Annual 93.4 92.7 88.2
Nation FY2011 Annual 90.8 89.1 90.6
Nation FY2012 Annual 96.8 95.7 95.1
Nation FY2013 Annual 97.2 97.0 95.1
Nation FY2014 Annual 97.0 96.4 92.2
Nation FY2015 Annual 95.7 93.6 87.8
Nation FY2016 Annual 96.2 95.1 91.7
Nation FY2017 Annual 96.5 95.6 93.2
Nation FY2018 Annual 96.0 94.9 92.0
Nation FY2018 Q1 95.4 94.0 90.7
Nation FY2018 Q2 95.6 93.9 89.7
Nation FY2018 Q3 96.6 96.1 94.0

FY2018 Annual Target 96.80 96.50 95.25
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